Payment on a past due balance

Payment on a past due balance

Scenario:

Customer is past due on their account for 4 months. We suspend their billing in Zoho books.

Customer finally logs into the portal and enters a new credit card. We associate that cardwith their subscription, which will permit the card to be used for new charges GOING FORWARD.

However - there does not seem to be a way to also use that card to pay off the existing past due balance. Zoho books seems to have no place to tell the system to charge the balance due to the saved card. The only way that I can see is to go into each invoice separately and selecting CHARGE CUSTOMER. This will post a separate charge for each invoice, rather than charging their card once for the entire balance. This is not a favorable experience for many customers

Is there no way to simply charge the entire past due balance as a total amount to the card on file?





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