Placeholders in Ticket Templates

Placeholders in Ticket Templates

We should be able to use placeholders in ticket templates. When we create a new ticket, our description field is shown to the client in the email they receive. 

It would be very handy to be able to personalize that description field in our ticket templates to pull in the name of the client that the ticket is for. Using them in the subject field as well, so we can auto populate Account Names, etc. 


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