Power of automation : Automatically updating Zoho Desk ticket status when a Task status is updated.

Power of automation : Automatically updating Zoho Desk ticket status when a Task status is updated.

Hello everyone,

I wanted to share with you how we implemented automation to mainstream one of our users workflow. They have been working with Zoho Projects & Zoho Desk. You can now associate a Desk ticket to Task within Projects. However, they had difficulty of manually changing the status in both the applications.

How we solved it? 

Task custom function.

We came up with a Task custom function which would automatically update the Desk ticket status when the associated Task status is modified. Please find the attachment for the code and arguments used for this custom function. 

Conclusion :

Overall, task automation has been a game-changer for the user. It provides faster, more accurate updates and has improved overall efficiency. The user is now excited to continue exploring new ways to use automation and enhance their processes.

Watch this space for more custom function codes.

Thank you for reading.



      • Sticky Posts

      • Time Log Reminder

        Tracking the time spent on tasks and issues is one of the most important functions of a timesheet. However, users may forget to update the time logs because they have their own goals to achieve. But, time logs must be updated at regular intervals to keep

      • Enhanced Collaboration and Global Web Tabs

        Hello Users, We are rolling out two key enhancements in Zoho Projects that will be part of our November release. Here’s what to expect: 1. Collaboration Section in the Left Navigation Panel What’s new? All communication and interactive tools will be grouped

      • Tip 37: Time Log Restriction in Zoho Projects

        Timesheet in Zoho Projects helps you big time in entering log hours for the tasks and issues and approving them. Now, with the new Time Log Restriction option, you can set daily and weekly log hour limits. You can restrict users from entering extra log hours than the permissible limit. The limits are restricted to 24 hours per day and 168 hours per week by default based on business hours. To customize, navigate to Task & Timesheet settings under Portal Configuration in Zoho Projects setup and enable

      • Rename Task Module To Suit Your Project

        Task Module in Zoho Projects gives a comprehensive view of all the action items, known as Tasks, across all projects. However, different industries may use alternative terminology for similar processes, which might not always be recognised when labelled

      • Project Billing with the Staff Hours Method in Zoho Projects

        The Staff Hours Billing Method in Zoho Projects allows you to bill your clients based on the actual time spent by each team member on a project, at the rate set for each user. This is useful for projects where different skill sets are needed and service