Problema creación de tickets a través de reenvío de correos desde Gmail

Problema creación de tickets a través de reenvío de correos desde Gmail

Buenos días, tengo un problema a la hora de la creación automática de tickets en ZOHO DESK, explico el problema:

Tengo configurado para que todos los correos que llegan a mi Gmail se reenvíen al correo de Zoho para la recogida del correo electrónico, he validado en Gmail el correo con la identificación numérica que mandan para confirmar el correo correctamente, pero a la hora de hacer el reenvío de los correos entrantes a mi cuenta de Gmail no se generan todos los tickets, solo se generan los recibidos desde 2 direcciones especificas pero de direcciones distintas a estas dos no se generan tickets y tengo que hacerlo de forma manual.

Dejo unas capturas para que se vea que está bien configurado.

¿sabéis cual puede ser el problema? ¿y la posible solución?



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