Problems Opening Offline Email

Problems Opening Offline Email

I am using Windows 7 and Zoho says I am offline with my email, however, when I clik on the email to open it offline, nothing happens, can someone tell me what is wrong? The link on my desktop works fine and the email app opens offline like it is supposed to and I can see there is an email but cannot open email to read it. Offline works fine but I want to open emails offline. 



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