Related ticket creation on a different department when using blueprints

Related ticket creation on a different department when using blueprints

This idea is a little bit mixed with other ideas. In essential we want to be able to create a ticket on another department by NOT replying to tickets or forwarding them. We do utilize the blueprint feature and every department on our account has a blueprint. There are times when a ticket may be created and linked between departments/blueprints or trigger a ticket action on another department. Right now we have to forward/reply tickets to another department and then enter the related ticket url into the "relation url" fields to be able to create a linked ticket between different departments. We would like to have the ability to create a related and linked ticket on another department by the push of a button.


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