Remember all the ways we've posted?

Remember all the ways we've posted?

The world celebrates World Postal Day in 2025 with the theme “#PostForPeople: Local Service. Global Reach". The story of the “post” is a story of human connection itself, evolving from simple handwritten notes carried over long distances to instant digital messages that span continents in seconds. The earliest forms of postal service happened through couriers on horseback or carrier pigeons. Over time, letters became the most cherished medium. A handwritten note or a postcard delivered by a postman carried not just information but emotions that left deep, lasting impressions.

Before telephones arrived, people relied on letters to share stories and maintain relationships. Waiting days to receive a reply made conversations slow, thoughtful, and beautifully meaningful. As technology advanced, telegrams shortened the waiting period, and soon telephones brought voices closer. Then, emails transformed communication by offering a fast, reliable way to connect with friends or business partners.
Today, the very idea of a “post” has taken on new meanings. We no longer only “post” letters. We post on Facebook, LinkedIn, community forums, and personal messaging apps. A post means sharing knowledge, raising awareness, asking for help, and staying connected with people worldwide.

Parallels with Zoho Desk's journey

This journey from handwritten notes to digital posts mirrors the story of Zoho Desk. From a humble beginning in the rural town of Tenkasi, Zoho Desk is built to serve the world. What started locally is now a global platform that helps businesses connect with their customers in meaningful ways. In every support conversation, every ticket resolved, and every interaction logged, we see the same purpose that powers the postal system, the purpose to connect, communicate, and create impact.
Just as letters made deep and lasting impressions on the recipients, every interaction through Zoho Desk has the power to leave a mark. A ticket update, an email reply, a phone call, or a follow-up task; each carries meaning and builds trust. These are not just transactions; they are conversations that shape relationships. Like the handwritten letters of the past, they show care, understanding, and intent.
Our Community Forum inside Zoho Desk is a digital equivalent of a town square or a community postbox. It is the place to brainstorm ideas, ask questions, discuss solutions, and make connections. Every post in this forum is meant to help each other and share experiences. Like letters, postcards, and telegrams, Zoho Desk plays a role in shaping human connections.
Here are some features that embody the spirit of posting and connecting:
  1. Comments added to tickets are like little messages that help teams collaborate seamlessly.
  2. Ticket tags function like stamps on envelopes, making it easy to identify and retrieve related issues.
  3. Much like a letter that could bring joy to a friend, every email response, chat message, and resolved ticket has the potential to reassure, guide, and strengthen connections with customers.
On this World Postal Day, we celebrate the journey of postal services as well as reflect on how posting has evolved into something much bigger, a way of creating and sustaining relationships, both personal and professional. At Zoho Desk, we carry this spirit by enabling our customers to “post” effectively, meaningfully, and with care.
"Thank you for being part of the Zoho Desk family. Every conversation you create, every ticket resolved, and every post you share contributes to a larger story of connection and trust. Just as letters leave lasting imprints in the hearts of loved ones, we hope Zoho Desk helps you create meaningful connections with your customers, connections that endure, inspire, and grow."
Like this post from our Zoho Desk to yours, we look forward to posts from you.
Happy Posting!
Regards,
Lydia | Zoho Desk 



      • Sticky Posts

      • Register for Zoho Desk Beta Community

        With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features

      • Share your Zoho Desk story with us!

        Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 

      • Tip #1: Learn to pick the right channels

        Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal.  When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues. 

      • Welcome to Zoho Desk Community - Say hello here!

        Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined here

      • Webinar 1: Blueprint for Customer Service

        With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing

        • Recent Topics

        • Convert an Existing Single Item into an Item with Variants

          Hello Zoho Team, Introducing variants is a great addition to Zoho Inventory. However, we would like to request an option to convert an existing single item into an item with variants. For example, Item A initially comes in only one colour, so we create

        • inventory removal at packing list or shipment.

          currently our system is set to remove inventory at invoice. This is creating an inventory nightmare? Is it possible to change the settings to remove the item from inventory at either the packing slip stage or shipping the item.

        • Delug script

          I have been looking at auto-update a amount (home currency) field from another module. Zoho native multicurrency was used in the other module (we have 4 here). Custom script was input with no error, but the field was not updated on trigger. Script as

        • Zoho Desk API modifiedTimeRange returns HTTP 500 around 2026-03-08T02:00:00.000Z

          Hello Zoho Support Team, We are experiencing a reproducible HTTP 500 Internal Server Error when querying the Zoho Desk API search endpoint with a specific modifiedTimeRange boundary. ### API Endpoint GET /api/v1/tickets/search ### Reproduction Steps &

        • Allow Email Attachments to Be Opened Directly in Zoho CRM

          Hi all, It would be very helpful if attachments linked to an email in Zoho CRM could be clicked and opened directly from the email preview. Currently, the attachment names are displayed, but the experience of viewing them is unnecessarily limited. Users

        • GEO and Zoho Desk

          Has anyone done anything with GEO (generative engine optimization) and zoho desk KB? Are there any plans from Zoho on adding the ability in inject GEO scripts in KB Articles?

        • How to add custom lookup-type field to meeting module form in Zoho CRM

          We need to have a lookup field to a custom module's record in Zoho CRM. But it appears that look-up fields are not enabled in Meetings/Events module in Zoho CRM. How do I design/implement a custom look-up type field that will lookup records from custom

        • AI-Powered Automation for Repetitive Tasks

          Incorporating AI into Zoho People can streamline and automate repetitive administrative tasks, boosting productivity and efficiency. Automate Data Entry: Use AI to auto-capture and input data from emails and forms, reducing errors. Schedule Management:

        • Rotate an Image in Workdrive Image Editor

          I don't know if I'm just missing something, but my team needs a way to rotate images in Workdrive and save them at that new orientation. For example one of our ground crew members will take photos of job sites vertically (9:16) on his phone and upload

        • [IDEA] Bring Layout - Conditional Rules and Client Scripts to Zoho Books

          The problem We run Zoho Books with two e-invoicing integrations: myData (Greek tax authority, AADE) and PEPPOL (EU e-invoicing). Between the two, our Invoice form carries a large number of custom fields — document type codes, VAT exemption categories,

        • Last four Digit field in Zoho Payment Received

          One of our client's payment received doc has Notes, Last four digit and Transaction ID fields set, I couldn't find api parameter for these fields in the documentation... when I checked the site, it's not custom fields as well. where do i find it, any

        • Automatically remove commas

          Team, Please be consistent in Zoho Books. In Payments, you have commas here: But when we copy and paste the amount in the Payments Made field, it does not accept it because the default setting is no commas. Please have Zoho Books remove commas autom

        • Show my cost or profit while creating estimate

          Hi, While creating estimate it becomes very important to know exact profit or purchased price of the products at one side just for our reference so we can decide whether we can offer better disc or not .

        • Cash Flow Forecast Dashboard in Zoho Reports

          I am exploring the capabilities of Zoho Reports and created a simplified Cash Flow Dashboard - http://db.zoho.com/ZDBDataSheetView.cc?DBID=97137000000016024 This is just a sample of the useful financial information for small businesses that can be created with this powerful business intelligence tool from Zoho.

        • Admin Logging in as another User

          How can a Super Admin login as another user. For example, I have a sales rep that is having issues with their Accounts and I want to view their Zoho Account with out having to do a GTM and sharing screens. Latest Update (27th April 2026): With the early

        • Zoho CRM Layout Rules: Nine New Actions, Profile-Based Execution, and Interactive Preview

          Hello everyone, Availability: This feature is now available for all users. We’re excited to announce powerful new enhancements to Layout Rules in Zoho CRM - a feature built to guide our teams through form-filling by showing the right information to the

        • Lookups and Custom Modules

          I created a Custom Module that I'm calling "Item Purchasing Group". This module will store information for groups of Items that must be purchased together (including minimum overall quantities and/or values, etc.). This will have a one-to-many relationship

        • can't access zoho account

          I can't log in to my zoho account, can you help me

        • Auto sync Photo storage

          Hello I am new to Zoho Workdrive and was wondering if the is a way of automatically syncing photos on my Android phone to my workdrive as want to move away from Google? Thanks

        • Has anyone integrated Zoho with Go High Level (GHL)? Looking for guidance

          Hi everyone, I’m exploring the possibility of integrating Zoho applications with Go High Level (GHL) and wanted to check if anyone in the community has experience with this. Specifically, I’m interested in understanding: Whether a direct integration is

        • Updating Unit Code for New Item Creation, Quote and Invoicing is so inconvenient

          The Zoho Team has implemented many updates, but these updates should be optional. Before rolling out any new feature, they should already have a solution in place that allows users to remove or disable it if they choose not to use it. Just yesterday,

        • Item/service subtotal

          Just discovered & really pleased that we can drag to re-order the line items in Sales orders & Invoices, a very nice feature which doesn't seem to be documented? It would be nice to be able to insert a subtotal as a line item to complete this great feature

        • Set Custom Icon for Custom Modules in new Zoho CRM UI

        • I want to prefill CRM Account information using the GSTIN of the Customer

          Currently i need to add account details manually in zoho crm and when it syncs in zoho books manual working needs to be done. Whereas in zoho books i can prefill the customer details using the GSTIN which is great feature. Can the same be enabled for

        • #5 Is This Actually The Right Tool For Me?

          Day 5: Before Meera brought six months of business history into Zoho Invoice, she stopped and asked herself a very sensible question: Is this actually the right tool for me? It is much easier to ask that now than after moving all your data. The Usual

        • Timesheet entry and comment on the actual timesheet

          Dear madam/sir, It would be really helpful if we could add an option to comment on a specific timesheet entry, after the employee logs a time-log. Would that be possible in the future? Or can you suggest another way to do this?

        • OpenAI Is Moving to the Responses API: Here's What It Means for SalesIQ

          OpenAI has deprecated its Assistants API and is moving to the Responses API. If you're using OpenAI Assistants with SalesIQ, you may be wondering if you need to make any changes to your existing setup. You don't. SalesIQ has already taken care of the

        • Need Native Support for docx files in Zoho Writer

          Absolutely love Zoho Writer, but often need to share files by email with people who are in the Office ecosystem. Downloading a file as docx, then sending it by email, getting the comments back, converting it to Zoho format, editing it, then converting

        • CRM integration issues

          hi Just start testing Campaigns. Read up on up on these issues but can not find an answer. I am super admin. 1) its only showing 1002 contacts, I have a 2500 plan which is confirmed in dashboard. I says it sync'd 1400. I've looked at missing contacts,

        • What's New in Zoho Expense: Integrated Business Travel and AI-Powered Expense Management

          This release brings a wide range of updates across Zoho Expense, including new AI-powered capabilities, enhancements to corporate cards, expense management, audits, and more. Keep reading to know how the new updates can transform your travel and expense

        • ChatGPT Plugin / MCP Server auth error

          Hi all I'm trying to connect the ChatGPT plugin for Zoho CRM but after username stage of the auth process, I get this error from the URL https://mcp.zoho.eu/mcp-client/ {"error_description":"Invalid request url, Request is not as per defined in oauth

        • Project Management Platforms for AI Agents: What Matters Most?

          Zoho Projects is already going beyond basic AI assistance with MCP, AI Bridge, and integrations that let AI models access project data and perform actions. That raises an interesting question: what should a project management platform for AI agents actually

        • Sync workdrive feature inside ZohoCRM

          Hi, I'm exploring the new workdrive/ZohoCRM connector released by Zoho to replace the free extension workdriveforCRM which is decomissioned https://marketplace.zoho.com/app/crm/zoho-workdrive-for-zoho-crm I'm rather upset with this long awaited feature,

        • Adding Custom Status Options in Work Order Action Menu

          Hello FSM Team, We would like to inquire if it is possible to add more custom options in the Work Order action/status dropdown (e.g., Cancel, Terminate, Non-Billable, Void, etc.). Currently, the available options are limited, and we are unable to customize

        • MTA - BAD IP reputation by outlook/hotmail

          Messages to Microsoft email servers are bouncing back due to poor reputation. Message: 4.7.650 The mail server [136.143.188.206] has been temporarily rate limited due to IP reputation. For e-mail delivery information see https://postmaster.live.com (S775)

        • Timesheet Task Icons

          In the image below which shows the task field drop down when creating a timesheet against a project and task. What do the icons mean the the right side column against each task? I can't find any documentation or guide that explains what the no entry sign,

        • Open Records in a New Browser Tab

          Hi FSM Team, Just a suggestion: It would be helpful to have a right-click → Open in New Tab option in FSM, similar to CRM. This should ideally work for any clickable record or module, allowing users to open multiple records in separate tabs without losing

        • Facturation électronique 2026 - obligation dès le 1er septembre 2026

          Bonjour, Je me permets de réagir à divers posts publiés ici et là concernant le projet de E-Invoicing, dans le cadre de la facturation électronique prévue très prochainement. Dans le cadre du passage à la facturation électronique pour les entreprises,

        • Marketing Tip #18: Make your online store mobile-friendly to improve traffic

          Most online shoppers browse on their phones first. If your store is hard to read, slow to load, or tricky to navigate on mobile, they’ll bounce fast. A mobile-friendly store doesn’t just look nice; it improves engagement, reduces drop-offs, and helps

        • Cannot add note to record on mobile

          In the latest version of the mobile app - if a record already has notes associated with it - you can add a note via the mobile app - if a record does not have previous notes there is no way to add a new one - it allows me only to send email

        • Next Page