Responder WhatsApp en Zoho Marketing Automation

Responder WhatsApp en Zoho Marketing Automation

Hola Comunidad!

Hemos migrado una cuenta de Zoho Marketing Automation v1 a v2.
La nueva versión tiene muy buena pinta, sobre todo porque ahora que incluye campañas a través de WhatsApp.

Lo he probado y todo muy bien, pero no veo en la opción para gestionar las respuestas de los contactos (si es que responden). Tampoco lo he visto en la documentación.
Me parece un problema, los destinatarios pueden quedar esperando indefinidamente la respuesta.
​
Además en el resumen de Campaña tiene la estadística:
"HAN RESPONDIDO" "Número de destinatarios que han leído el mensaje y han respondido con un texto."
Hice la prueba y tampoco contabiliza las respuestas.

¿Alguien tiene más información?



Muchas gracias y un saludo.
José Luis Vilar, Agencia Internet



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