Rich text Merge field - Not using font specified in HTML

Rich text Merge field - Not using font specified in HTML

I have a rich text merge field in a writer template which is creating a table. I have chosen to use this method instead of a repeat region because I need to specify specific cell background colours which change every time the document is created.

The problem I'm facing is that I need to specify a specific font for one of the columns. That font has been loaded into the template. But the document is ignoring the font specified.

IconDMC NumberDMC NameQuantity
o151Dusty Rose Very Light849
o152Shell Pink Medium Li253
o160Grey Blue Medium255
o310Black469
o349Coral Dark475
o351Coral347
o453Shell Grey Light433
o553Violet284
o606Burnt Orange-red226
o644Beige Grey Medium245
o728Golden Yellow642
o741Tangerine Medium344
o747Sky Blue Very Light381
o761Salmon Light138
o775Baby Blue Very Light417
o778Antique Mauve Very Lt395
o797Royal Blue427
o799Delft Blue Medium190
o809Peacock Blue199
o817Coral Red Very Dark376
o945Tawny Medium322
o947Burnt Orange239
o954Nile Green315
o959Sea Green Medium397
o961Dusty Rose Dark328
o964Sea Green Light755
o970Pumpkin Light347
o977Golden Brown Light624
o3042Antique Violet Light511
o3046Yellow Beige Medium397
o3341Apricot37
o3354Dusty Rose Light582
o3687Mauve271
o3740Antique Violet Dark799
o3761Sky Blue Light547
o3766Peacock Blue Light371
o3822Straw Light417
o3827Golden Brown Pale277
o3846Bright Turquoise Light1101
o3849Teal Green Light255
o3855Autumn Gold Light272
o3856Mahogany Ultra Very195
o3865Winter White1196
oECRUEcru1350
oBLANCWhite70


This is a table based on sample data. For some reason, the icon is showing up here, but in the writer document, it just shows as the letter "o". The symbol will be different for each row when the issue with the font is fixed, but I have just used the 1 character a the icon simply for testing.

How can I go about fixing the issue with Writer not using the correct font specified in the HTML?

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