SalesIQ > My Chat sort by Unread or Follow-up

SalesIQ > My Chat sort by Unread or Follow-up

Hi Zoho SalesIQ Team,

I would like to submit a feature request regarding the My Chat > Sorting in the SalesIQ
  1. UnRead
  2. Follow-up
  3. Conversation tags


Thank you for considering.
Best regards,
CJ


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