Hi there,

We recently have moved our info@ email to Team Inbox to trial. We set this channel up using the Microsoft setup which works fine and have 3 users.

I am wanting to know:
1. When I send a new email, it will create a copy of that email and send it to the info@ inbox. When someone replies, it will add to the thread of the email I sent but not to the duplicate email that was sent to the info@ email. It becomes very confusing and we essentially need to delete that email.

2. When my other members will reply to an email, it automatically CC's there personal email into the reply (also confusing and annoying).

3. After using Team Inbox, the analytics dashboard is blank. Any idea how we can get the data to start showing?

Any guidance here would be appreciated.