Shift-Centric View for Assigning and Managing Shifts in Zoho People
Hello Zoho People Product Team,
Greetings and hope you are doing well.
This feature request is related to Zoho People - please don't move it to zoho one!
We would like to submit a feature request regarding the shift assignment and management view in Zoho People to provide greater operational flexibility.
Current State: Employee-Centric Grid
Currently, shifts are managed through a layout where the individual is the primary anchor.
Rows: Represent individual employees (e.g., Vignesh TK, Aditi A).
Cells: Display the specific shift name and time assigned to that person (e.g., "General 9:00 AM - 6:00 PM").
Limitation: This view makes it difficult to see at a glance if a specific time block is understaffed, as the data is fragmented across different rows.
Proposed Feature: Shift-Centric (Coverage) View
We request an alternative view that pivots the data to focus on time-slot occupancy.
First Column: Represents the Time/Hours or specific shift names (e.g., "Morning Shift: 08:00–11:00").
Grid Blocks: Represent the Employees assigned to those specific hours.
Coverage Indicators: Include a "Mapped / Total" ratio (e.g., 2/4) at the top of each day to immediately identify staffing gaps.
Visual Placeholders: Use "Null" or "Unassigned" cards within the time blocks to highlight where headcount is missing.
When clicking on the Null field there will be a dropdown list of the employees that the manager can map to the relevant shift - i.e. not on vacation, id not already at a shift on the same time etc.
Use Case & Value
A shift-centric view would:
Identify Gaps Instantly: Managers can see if the "Noon Shift" is understaffed without scrolling through every employee row.
Improve Operational Planning: Simplifies scheduling for teams working in rotations or multiple daily shifts.
Balanced Staffing: Clearly shows when too many or too few people are assigned to a specific hour.
This enhancement would significantly improve the usability and efficiency of shift scheduling for support centers and operations teams.
Thank you for considering this request.
This feature request is related to Zoho People - please don't move it to zoho one!
Kind regards,
Ram
This feature request is related to Zoho People - please don't move it to zoho one!
Topic Participants
Ram Freedman
Galaletsang Segalagala
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