We've been customer of Zoho since 2017 and were currently experiencing some development growth and we've been needing support form you but, Have been unsuccessful doing so... I need you to guide me on how your customer service work, times, calls frequency, etc. 

Right now we've been waiting for a consult for 3 days... This is unacceptable, how come your company is unable to answer a customer need for 3 days....

I need you to contact me please and guide me on how can I get your attention when I'm in need of a support from you.

Regards, 

Maciel

Quality Manager

EM LAW FIRM