Super Admin Logging in as another User
How can a Super Admin login as another user. For example, I have a sales
rep that is having issues with their Accounts and I want to view their
Zoho Account with out having to do a GTM and sharing screens.
Latest Update (27th April 2026):
With the early access for this enhancement being postponed, we wanted to let you know that we’ve already noted the votes and comments from users who had previously expressed interest.
Going forward, if you’d like to be considered for early access, please upvote this post. We’ll keep track of the interest here and reach out when we’re ready to roll out early access.
This ensures that the participants (followers) of the post aren't bombarded with unnecessary email notifications.
Update (15th April 2026): We were planning on opening early access for this back in December. Yet, here I am posting update about further delay. I know it sucks to know it's going to take even more time, but we rather delay this than ship something that is broken. Yes, we actually broke it after it was quality tested. The good news is, we have multiple teams working on fixing and testing it again with top priority. The bad news is, this will take more time. Probably a couple more months.
Moderation Update (8th Aug 2025):
We are working to open this feature for early access in the upcoming months. We will update the thread with details of the same.