Synch from 2 shopify stores not working

Synch from 2 shopify stores not working

Hi,
i have installed zoho inventory e connected my 2 stores shopify.
Sync seems to be freezed, i have contacted the support but they didn't solve.

Someone has some idea?
I have also disconnected and reconnected the shopify stores, but nothings changed.

Maybe should be better to try to reset all but i don't know if it's possible.