The Social Wall: May 2025

The Social Wall: May 2025


Hey everyone,
We're excited to share some powerful updates for the month of May! Let's take a look!

Reply to your Instagram and Facebook comments privately through direct messages

Are you tired of cluttered comment threads or exposing customer queries in public? We've got your back! You can now reply to Instagram and Facebook comments privately through direct messages.

Whether it's sharing custom pricing, addressing sensitive queries, or simply wanting to keep things personal, this helps you take conversations one-on-one to provide a personalized experience.

Where can you find this?
  1. The Posts tab (on individual comments)
  2. The Inbox tab (with direct access to comment threads)
  3. The Messages tab (to track and manage all conversations)
Private replies help you maintain clean public posts while enhancing customer engagement through one-on-one communication.


Manage Facebook Ad comments from your inbox!

You can view and respond to comments from your Facebook Ad account directly within the inbox tab!

All comments from your Facebook ads will now appear alongside your regular post comments. As long as the Facebook page associated with the ad is connected to Zoho Social, you can manage every comment in your inbox tab. Engage with your audience faster and never miss out on ad conversations again!





      • Sticky Posts

      • The Social Wall: October 2025

        Hello everyone, As we head toward the end of the year, we’re bringing you a few updates to help give your social media efforts a strong finish. This month, we’re rolling out new enhancements across both the web and mobile app. Post Preview Have you ever

      • The Social Wall: September 2025

        Hello everyone, As we step into the fall season, some major updates are on the horizon. Meanwhile, here are the exciting updates we rolled out this September. Approvals in iOS Managing approvals just got more seamless on mobile. With this update, the

      • The Social Wall: August 2025

        Hello everyone, As summer ends, Zoho Social is gearing up for some exciting, bigger updates lined up for the months ahead. While those are in the works, we rolled out a few handy feature updates in August to keep your social media management running smoothly.

      • The Social Wall: July 2025

        Hello everyone! July has brought some exciting new updates to Zoho Social. From powerful enhancements in the Social Toolkit to new capabilities in the mobile app, we’ve packed this month with features designed to help you level up your social media presence.

      • The Social Wall: June 2025

        Hello everyone, We’re back with June Zoho Social highlights. This month brought some exciting feature updates—especially within the Social Toolkit—to enhance your social media presence. We engaged with several MSME companies through community meet-ups

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