Ticket Priority based on SLA

Ticket Priority based on SLA

Hi,

Our SLAs are based on the category assigned to the ticket, but I'd also like that to be tied to the priority of the ticket to make it easier for our agents to see.

For example - total outage has a 30 min response time, but I need the priority to be set to High as well.

I can't seem to find anyway to set this in desk, any suggestions?


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