Manage your social media messages from a single shared inbox

Manage your social media messages from a single shared inbox

Are you tired of jumping between apps or browser tabs to reply to your business's Facebook and Instagram DMs? Handling customer messages on social media might seem simple, but switching between multiple platforms can easily lead to lost messages, duplicate replies, or missed conversations. Plus, spending too much time toggling between apps eats into your day and leaves important tasks waiting.
With Zoho TeamInbox’s multichannel shared inbox, you can connect your email, WhatsApp Business, Telegram, Instagram, and Facebook channels all in one place. This means you and your team can see and respond to every message from one shared inbox, no matter where it came from. Managing your business’s social media DMs alongside other channels is seamless and saves you time.

Connect your Social media channels to Zoho TeamInbox
Connect Facebook Messenger channel:
A Facebook channel allows you to view and manage customer conversations from Facebook messages alongside emails and other communication channels within your shared inboxes. 
Steps to configure a Facebook channel
  1. Log in to Zoho TeamInbox.
  2. Click the Plus icon on the left pane and select Channel > Shared Channel.
  3. Provide a name for your channel and select an inbox from the drop-down list for this channel.
  4. Select Facebook as the channel type to create the channel. Click Next.
  5. The Facebook authentication pop-up box will appear. Once your credentials have been verified, your Facebook business page name will be displayed.
  6. Select the authorized Facebook page and click Create.
  7. If you want to add another Facebook account, choose Switch Account.
  8. Verify your new account, select your business page, and click Create.
Once the channel is set up, you’ll be able to access it for the selected inbox. The inbox members will be able to view and respond to Facebook messages along with other channels.
Note: You can create a Facebook channel only for shared inboxes, not personal inboxes.
Connect Instagram channel:
Creating an Instagram channel with Zoho TeamInbox will bring all of your Instagram direct messages to the selected inboxes alongside your emails.Please note that you cannot use personal Instagram accounts, creator accounts, or professional Instagram accounts that aren’t associated with Facebook pages to set up channels in Zoho TeamInbox.
Steps to create an Instagram channel
  1. Log into Zoho TeamInbox.
  2. Click the Plus icon from the left pane and select Channel > Shared Channel.
  3. Pick a name for your channel and select an inbox from the drop-down list for this channel.
  4. Select Instagram as the channel type to create the channel. Click Next.
  5. The Facebook authentication pop-up box will open. Enter your credentials and click Log in. Once authenticated, your Instagram channel along with your inbox name will appear.
  6. Select the authorized Facebook page that is associated with your professional Instagram account and click Create.
  7. If you want to add another Facebook account for the Instagram channel, choose Switch Account.
  8. Verify your new account, select your business page, and click Create.
After setting up your Instagram channel, you can access it through the designated inbox, where members can view and reply to Instagram direct messages.
Note: You can create an Instagram channel only for shared inboxes, not personal inboxes.

Ready to simplify your business messaging? Set up your favorite social channels in Zoho TeamInbox today. With everything in one view, you’ll reply faster, save time, and give customers a seamless experience. Got ideas for topics you want us to explore next? Share them with us in the comments! 
If you haven’t tried Zoho TeamInbox yet, sign up today and start your free trial.





        • Recent Topics

        • Zoho Books - France

          L’équipe de Zoho France reçoit régulièrement des questions sur la conformité de ses applications de finances (Zoho Books/ Zoho Invoice) pour le marché français. Voici quelques points pour clarifier la question : Zoho Books est un logiciel de comptabilité

        • Writer is horrible

          Form filling is about unusable for complex forms! I am so tired of it.

        • Deleted User Emails

          I need to delete a user as I need to re-use their license, but I'd like to keep all their emails that are attached to various contacts in the CRM. Their emails are hosted externally on an M365 license. Anyone any idea how best to engineer this? TIA

        • Cliq iOS can't see shared screen

          Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards

        • Product sorting in Zoho Commerce - how can I influence standard behaviour?

          Hello Zoho, I want to sort my products by e.g. name, SKU (Ascending / Descending) or by another attribute. I could neither find any solution in the settings, nor an entry in this help. Can you advice how this would work? Seems the standard sorting is

        • Dynamically prefill ticket fields

          Hello, I am using Zoho Desk to collect tickets of our clients about orders they placed on our website. I would like to be able to prefill two tickets fields dynamically, in this case a readonly field for the order id, and a hidden field for the seller

        • HOW TO: Searching a thread (email body/text) with a custom function, allowing filtering and specific actions

          We are still trialing out Zoho at this time, but have found a major expected feature to be missing - the ability to search within the text of an email for automation/workflows. NOTE: You need to create a connection for zohodesk under settings -> Developer

        • Composite Services and Account Tracking

          I am looking to garner support/request the ability to make composite services. A quick search in the forums brings up multiple requests for this feature. I fail to see why an item is mandatory while services are optional. I also would like to see the

        • Price Managment

          I have been in discussions with Zoho for some time and not getting what I need. Maybe someone can help explain the logic behind this for me as I fail to understand. When creating an item, you input a sales rate and purchase rate. These rates are just

        • Workflow Assistance in Zoho CRM

          Our client's sales team visits customers on-site and currently fills a physical paper form to capture customer details, and then separately re-enters the same data into Zoho CRM via the mobile app — resulting in double data entry. We want the salesperson

        • Not able to see appointements when the territory permission is activated

          Hello, I created different territories to separate the various departments within the company that will be working on different projects. The issue I am currently experiencing is that when I enable territory-based permissions, I can see the work order

        • Stop Wasting Clicks: Let Us See All Notes in Quick View

          Hi Zoho Recruit team, I would like to suggest an improvement to the candidate/application experience in Zoho Recruit. Today, it is difficult to get a full picture of a candidate when working from the Quick View, since notes are split between: Notes related

        • Delivery Note without services

          Hi all, It there a possibility to create a delivery note from an invoice without the listed services "idem type: service"? Thank you in advance, Michel

        • Automation Series: Auto-assign Task Followers

          As task progresses, several users are required to stay aware of the updates to plan their upcoming work items efficiently. Manually adding users as followers for an active task might create additional overhead. With this automation, followers can be added

        • Send Email Directly to Channel

          Hi, We are coming from Slack. In Slack each channel has a unique Email address that you can send emails too. I currently forward a specific type of email from my Gmail InBox directly do this channel for Verification Codes so my team doesn't have to ask

        • Terms & Conditions

          I have defined Terms & Conditions in the invoice setting and have set %TermsAndCondition% where I want it to appear but nothing shows up in that area. Is this something we have to define per invoice or can we have a global variable?

        • Billing Status Update

          Hello Latha, I’m working on a new automation (deluge) to fulfill one of our requirements. In this automation, there is a step to update the Work Order billing status from “Not Yet Invoiced” to “Non-Billable.” I tried to find the API information relevant

        • Export to pdf. Images not showing

          My report contains a column with images. When I export it as a list, the images do not show in the PDF document. I have published the report but the images are still not visible. What should I do so that the photos appear in the export?

        • Zoho CRM Kiosk question – Passing Screen Fields to a Function

          I am building a Kiosk in Zoho CRM to create new Supplier (Vendors) records. Current setup: Screen 1 contains user input fields: Supplier Name (Vendor_Name) First Name (First_Name) I created a Deluge function: createSupplier(vendor_name, first_name) The

        • Introducing Custom Columns in Forecasts in Zoho CRM

          Hello all, Forecasts in Zoho CRM help sales representatives, managers, and business stakeholders evaluate performance and plan future sales activities. While standard metrics such as Target, Achieved Amount, and Pipeline Amount provide a baseline view,

        • パスワード

          ログインするためのパスワード取得したい。

        • Associate Zoho Project with Deal that is in a specific stage?

          Hi there, When a deal hits a certain stage, I'd like to associate it with an pre-exisiting zoho project? I am using blueprints. Using a custom function and deluge, how could I do this? I was thinking that the easiest option would be the modify the pre-made

        • [Product Update] Locations module migration in Zoho Books integration with Zoho Analytics

          Dear Customers, As Zoho Books are starting to support an advance version of the Branches/Warehouses module called the Locations module, users who choose to migrate to the Locations module in Zoho Books will also be migrated in Zoho Analytics-Zoho Books

        • Canvases Auto-Skewing/Adding Scroll Bars When They Were Not There Prior

          Is anyone else noticing rendering issues in their canvases today? It seems to be mainly icons which now have scroll bars added which makes them all look off, though some fields seemed to revert to squished length as well. Were the icons replaced with

        • New UI for Writer - Disappointed

          I've been enjoying Zoho Writer as a new user for about 6 months, and I really like it. One of my favorite things about it is the menu bar, which you can hide or leave out while still seeing most of your page because it is off to the left. I think this

        • Client Script Button in Related List become invalid

          Hi, I am the admin of our organization. And I setup a client script button in related list to raise payment refund request While this button become non selectable recently. I believe there is something wrong from zoho as this button had run for a year.

        • SMTP outgoing problem

          Hello I have a website where the SMTP email is connected through Zoho Mail SMTP. Today I am no longer receiving emails from the website. Joomla shows that the email was sent successfully, but I do not receive it.

        • Fiscal year setting

          Hi, I am looking into using Zoho Books. I cannot understand the organisation fiscal year setting. Our fiscal year runs from 1 April to 31 March. In the organisation profile, I need to set Fiscal Year to “April to March” and Start Date to “2” for the period

        • Issue with payments on invoices

          Hello, I’m having the following issue. When I create an invoice and try to apply a partial payment in a single transaction, the system does not allow it — it only allows full payment. Is this the expected behavior, or am I missing some configuration?

        • auto add as member the contact owner

          is there a way that i can make a zoho flow that will add the owner of the contact as a member of the chat after the round robin assignment?

        • Welcome to Zoho CommunitySpaces

          Hello everyone, This is your space to ask questions, share ideas, and connect with others building and growing their own communities. For those new here, Zoho CommunitySpaces is a platform for building and managing online communities—from discussion spaces

        • Announcing new features in Trident for Windows (v.1.20.4.0)

          Hello Community, Trident for Windows is here with some new features to elevate your work experience. Let's take a quick look at what's new. Export emails. You can now export emails in the .eml file format as compressed zipped files to create a secure

        • Announcing new features in Trident for Windows (v1.14.5.0)

          Hello Community, Trident for Windows is here with new features to elevate your workplace productivity. Let's take a quick look at what's new. Add and edit contacts Previously, you could view all of your personal and organizational contacts in Trident.

        • Announcing Trident desktop app for Zoho Mail & Zoho Workplace users

          Hello Community, I hope you are doing well and staying safe. As you know, our Mail & workplace teams have been constantly working on adding more value to our offerings to ensure you and your organization continue enjoying your Zoho experience. As part

        • Quick way to add a field in Chat Window

          I want to add Company Field in chat window to lessen the irrelevant users in sending chat and set them in mind that we are dealing with companies. I request that it will be as easy as possible like just ticking it then typing the label then connecting

        • Please Remove the Confirmation Popup

          Currently, every time a recruiter changes the status of a candidate in Zoho Recruit, a popup confirmation appears that requires clicking “OK, Got it” before proceeding. This creates unnecessary friction in the workflow, especially for users handling high

        • Team Module Issues?

          We are testing Team Licenses for use by our Customer Service staff. I created a Teamspace called CSR and only assigned two users to this space: Administrator (me) and “Team License Test.” Team License Test is assigned to the Team User profile, with a

        • Announcing new features in Trident for Windows (v.1.41.5.0)

          Hello Community! Trident for Windows just received an exciting update with new ways to collaborate and stay organized without leaving your workspace. Let’s take a look at what’s new! Integrate Zoho Meeting with Trident. You can now schedule, start, and

        • Zoho ERP | Product updates | June 2026

          Hello users, We launched Zoho ERP on January 23, and since then, our goal has been to help businesses streamline and manage their operations with greater efficiency, flexibility, and control. Since the launch, we've continued to enhance the platform every

        • Zia Agent activation in Zoho Desk forces new Organization creation instead of deploying to existing one

          While attempting to complete the deployment and activation sequence of a new Zia Agent within our existing Zoho Desk environment, the activation process failed on the user interface, throwing a generic error (see print). However, despite the activation

        • Next Page