Issue: Unable to Edit Tasks/Calls in Pop‑up Window

Over the last two days, we have been experiencing a consistent issue while creating Tasks or Calls in Zoho.

Issue description:

• When clicking Create New → Task / Call, the form opens in a small pop‑up window

• In this window, none of the fields are clickable or editable

• We are unable to type, select dropdowns, or interact with any field

• The only workaround is refreshing the screen, but after refresh the issue still persists and does not allow task/call creation

Troubleshooting already done:

• Initially suspected a local device issue (Mac), but the same problem is reported by team members using Windows

• Cleared browser cache

• Tested on multiple browsers (Safari and Chrome)

• Logged out and logged back in

None of the above resolved the issue

Impact:

• Users are unable to create or edit Tasks/Calls effectively

• Day‑to‑day CRM activity is being disrupted

This appears to be a system-wide/UI issue, not device or browser specific.

Requesting the Zoho team to please investigate and advise on a fix or workaround.