unable to log in to tracking system

unable to log in to tracking system

Hi all.

i am trying to log in to my tracking system but literary after 1 to 2 seconds the screen gives me a error.

Sorry, We could not process your request !

and possible reasons.
Possible reasons:
  •  The URL may be incorrect.
  •  The Visitor details might have been removed.
  •  You do not have access to the requested Information.
  • is there a way to fix this or is the problem on my side.