After searching, the bar results will not go away, and there is no "X" bar to close the results. We've tried refreshing, logging in and out, clearing cookies, and using a different browser. When this happens, we're unable to use the software, which is quote frustrating.
Any advice?

Moderation Update:
We see that you have posted the same concern in two separate posts. We are locking this post and keeping the other one active.
Link to the active post: