Urgent: Assistance Required for Domain DNS Configuration (planb-hub.com)

Urgent: Assistance Required for Domain DNS Configuration (planb-hub.com)

Dear Zoho Support Team,

I hope you are doing well.

I recently purchased the domain planb-hub.com through Zoho, but I am experiencing difficulties configuring its DNS settings. When I tried accessing the DNS management panel in Zoho, I could not find the necessary options to modify the records. Additionally, the domain appears to be registered under Wild West Domains, LLC (GoDaddy), but it does not appear in my GoDaddy account.

Here are the key details:

  • Domain: planb-hub.com
  • Registered through: Zoho
  • Issue: Unable to locate DNS settings in Zoho and configure CNAME records for Zoho Sites
  • Verification Attempt: Failed due to missing CNAME settings

I would appreciate your guidance on:

  1. Where I can access my domain's DNS management settings within Zoho.
  2. How to properly configure the DNS records to link the domain to Zoho Sites.
  3. Clarification on why the domain appears to be registered under GoDaddy (Wild West Domains, LLC) while I purchased it via Zoho.

Please let me know the next steps to resolve this issue as soon as possible. Looking forward to your prompt support.



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