User Name in Zoho Cliq Not Updating Across Apps?

User Name in Zoho Cliq Not Updating Across Apps?

We  updated the name of a user in Zoho. (From Sue to Taylor) 

Her name has not been updated in Cliq on all apps. When in Zoho One, if I go to Cliq directly, it is correct, but if I am in another app, and the Cliq bar pops up on the bottom, it will be the old name. 

On all mobile Cliq apps, it is the old name. 

I have checked Zoho One settings and Direct Cliq settings and the correct item is showing. 

The name has also not been updated in WorkDrive. 

Anyone know how to get this to update across everything? It's been like 3 months since we updated her user.

      • Sticky Posts

      • New in Zoho Chat : Search for contacts, files, links & conversations with the all new powerful 'Smart Search' bar.

        With the newly revamped 'Smart Search' bar in Zoho Chat, we have made your search for contacts, chats, files and links super quick and easy using Search Quantifiers.   Search for a contact or specific conversations using quantifiers, such as, from: @user_name - to find chats or channel conversations received from a specific user. to: @user_name - to find chats or channel conversations sent to a specific user. in: #channel_name - to find a particular instance in a channel. in: #chat_name - to find
      • New in Zoho Chat: Threaded conversation at its finest best

        Perform effective team communication in Zoho Chat with our new 'Reply' option.   Converse and stay focussed on the parent conversation, rather than getting entangled in the web of several, never-ending sub threads.   To reply to a certain message, all you need to do is hover to the left hand side of the message. Then, click on the three dots to open a pop up menu. Here, click on the Reply button and type the reply to the message in the compose box and press Enter.   Voila, that was pretty simple. 
      • Changes in Cliq iOS app notification due to iOS 13 and Xcode 11

        Hello everyone! With the iOS 13 update, Apple has updated its policy on usage of VoIP push notifications. Over the past few months, we tried our best to provide a similar experience with the updated policy.  Changes in iOS 13:  With iOS 13, Apple mandates all VoIP push notifications to be reported to the CallKit framework as a new call. If a VoIP push notification is not reported to the CallKit within a designated time window, iOS will terminate the app. If enough VoIP push notifications are not
      • What's new in Zoho Cliq - June 2020 updates

        Hello again, everyone! I'm back to share with you the recent feature improvements and updates that we've pulled together for enhancing your experience in Cliq. Here's what's new this June for you all in Cliq's web and iOS app! New on Cliq Web: Drag and drop files to a chat in your left side panel   Now you can drag and drop attachments from your open conversation window to a specific chat or channel in the left side menu without opening it. Swift up actions and collaborate efficiently with Cliq's
      • 4 Things You Should Do Once You Get Started with Cliq

        Hey there, new user!  You've successfully logged in and set up your organization and you're all set to start working. What's next? Buckle up because here are 4 essential things you need to do first in order to get the most out of your Cliq experience:   1. Invite your colleagues   Now that you've set up your Cliq for business, you need to bring in all your employees, of course, because how else can you collaborate with them?   To invite your colleagues to Cliq, head on over to the Admin Panel which

        • Recent Topics

        • Custom Calendar View for a Custom Module in Zoho CRM

          Hello everyone, I’m looking to create a calendar view (monthly grid, similar to Google Calendar) for a custom module in Zoho CRM, based on a date field within that module. The goal is to have a highly customized visual layout — colors depending on the
        • Enhancements related to emails

          Dear All, We hope you're well! We talked about the new email configuration in our previous announcement. In line with that, we're here with a few enhancements related to emails in Zoho CRM to improve how users view their emails and attachments from within
        • Project Change Orders and Additions

          We are in the process of migrating from QuickBooks Online to Zoho Books. We have Zoho One and like the ability to sync all of our data across everything. And I like that projects work in a way that's less dumb than QuickBooks. I'm trying to figure out
        • How Can I Recover My Website After the August Spam Update?

          Hi everyone, My website was hit quite badly during the August spam update 2026, and I'm trying to understand what I should do to recover it. My traffic and search visibility have dropped, but I'm not sure what exactly caused the problem. I have already
        • Assembly Reporting in Composite Item View - Add 'Per-Unit Cost' Column

          When a user in the UI goes to a Composite Item, looks under Transactions, and selects Assemblies, the screen below is shown. This is all good information, but one piece of very important data is missing... the per-unit cost. I realize that for those on
        • Zoho Deluge Outage

          Hello Enterprise Support Community, We wanted to make you aware that we are currently experiencing an outage affecting Zoho Deluge. Our developers are actively investigating the issue and working to restore service as quickly as possible. We apologize
        • Impact/Best Practices when "US Zoho Services Availability - Incident, Zoho Deluge is down"

          I've been seeing this more recently and I've been wondering exactly what that means/affects and how to best address it when it does. I can check for function failures, but are all function calls when this happens logged a failure, or are errors silently
        • Day 2: Wait, where did everything go?

          You log in the next morning, and the setup you finished yesterday is nowhere to be found. You are having a hard time finding your data. Here is where to look. In this post I logged in, and my data is gone. Where is it? I set things up, but I am looking
        • Estimates or quotes in Inventory

          Our pottery wholesale business is heavily inventory based. We are planning to switch from Quickbooks to Zoho Inventory which will be a great improvement on the "sales" side for in-house sales and salesreps. The only thing we are missing in Zoho Inventory
        • CLIENT PORTAL (If clients can place orders directly on the portal)

          Zoho client portal is excellent. Everything is there except one thing. Client should be able to place orders directly on the portal. This would enhance the portal and end users will be extremely happy. This suggestion infact came from one of our client.
        • Deal win rate

          Hi,  I would like to know something very simple, yet very important. Wath is the winning rate of the deals I've created. For exemple, what percentage of the deal i've close the last month where wins.  Would seems easy to find... but can see a report for that...  Help please. 
        • Create Flexible Layouts with Layout Rules

          In a project, when a work moves from planning to execution, the information teams need can change at every stage. A project can need one set of details, a phase can need another, and a custom process may require an entirely different set of information.
        • Zoho Team Inbox - roadmap

          Hi, would be good to understand the Teaminbox roadmap, in particular: 1. API / Zoho Deluge connections. We have a process where the each email needs to be either tagged or assigned daily. It would be great if we could automate a 5pm alert for any exemptions
        • Conditional branching in Zoho Desk with Automation Studio

          Hello everyone, We are introducing conditional branching that will allow businesses to manage complex, multi-condition workflows for customer service processes using Automation Studio. The primary goal is to create multi-branched logic in a single rule.
        • Custom Function to increment a value by one

          Hi, I'm trying to find a solution to set up a counter on CRM records that tracks how many times certain actions have taken place. As a specific example: We have a field on Deals called "Times Close Updated". This starts at 0 on record creation. I'd like
        • Guide customers to the right booking page with routing forms

          Greetings from the Zoho Bookings team! We're excited to introduce Routing Forms in Zoho Bookings. Routing forms let you collect information from customers before they schedule an appointment and automatically direct them to the most appropriate booking
        • One flow for fulfillment exceptions across CRM, Inventory, and Desk | Kiosk Studio Session #11

          Hello folks, Some orders get flagged in the fulfillment stage. One is short by six units, with nothing from the warehouse explaining why. Another shipped in full three days ago and still reads as pending, because the carrier never posted a scan. A third
        • Zoho CRM Community Digest - August 2026 | Part 2

          Hello everyone! August's second half brought a strong set of updates to Zoho CRM. The Functions experience gets a complete redesign, Incentives brings commission management natively inside the platform, and Dashboards pick up four focused improvements.
        • Spam Control in Zoho Mail: Manage and Filter Incoming Emails for Your Organization

          Unwanted emails are a common challenge for organizations of all sizes. Without a structured spam control system, spam emails can flood user inboxes, expose sensitive data, and disrupt communication. Zoho Mail's Spam Control feature gives administrators
        • [Webinar] Automating document review and approval workflows

          Live webinar on September 10, 2026 | Time: 2 PM IST | 2 PM EDT Hi, Still juggling multiple tools, chasing approvers manually, and losing visibility into where your documents stand? Join our live webinar to learn how Zoho Writer's built-in workflow engine
        • Version Control and Git Integration for Zoho Creator Applications

          As Zoho Creator applications grow in complexity, managing code changes, tracking history, and collaborating across developers becomes increasingly difficult. Currently there is no native way to: Track what changed, when, and by whom across Deluge functions,
        • Zoho Inventory - Imporoved Order Fulfillment Reporting

          Hi Inventory Team, i've tried to contact you through support@eu.zohoinventory.com but haven't received a response. I am contacting you on behalf of a client. Our client is a car parts wholesale business and we set them up on Zoho Inventory earlier this
        • Zoho Webinar - Sharing System Audio (NOT AVAILABLE)

          Hi, We are having a serious problem with Zoho Webinar. In the webinars we run, we very often share the audio from a video we are streaming directly from YouTube or other applications. Until recently we were using Zoom, but as we use other Zoho applications
        • Phone field Zoho CRM E.164 format

          Hi, We have a webhook triggered flow in Zoho Flow which creates a lead in Zoho CRM. However, the phone format is not always in E.164 format. How can I solve this problem? Do I need a custom function within Zoho Flow or in Zoho CRM? So the following formats
        • Workshops Zoho – 5 & 6 novembre 2026 | Paris

          Les Workshops Zoho reviennent en France avec une édition pensée pour tous les niveaux ! Les 5 et 6 novembre, nous vous donnons rendez-vous au Mercure Hôtel Paris Porte de Versailles Expo pour deux jours de formation pratique, de démonstrations en direct
        • Stock Based Sort-by option in Category Pages

          In a category page product with In-Stock should come in the top of the categories product list rather than out-of-stock products. No having this option is extremely disappointing, I made the initial request about 7 months ago but still not even an update
        • Zoho Books - France

          L’équipe de Zoho France reçoit régulièrement des questions sur la conformité de ses applications de finances (Zoho Books/ Zoho Invoice) pour le marché français. Voici quelques points pour clarifier la question : Zoho Books est un logiciel de comptabilité
        • Editting PDF in Zoho online editor doesnt work

          I just tried editting a simple 3 page PDF but it opens up blank. I dont see any errors or feedback if something went wrong
        • Uploaded Documents are Distorted

          I needed to combine 2 documents into 1 PDF. When I uploaded a document that was a scanned copy of a physical document into the Zoho PDF Editor, it is all distorted/image quality is all whited out even though the file I uploaded was perfectly clear.
        • Delete CRM Portal

          How do I delete portals from my CRM? I created one just to test, it is not in use and is disabled but it's existence is preventing me from marking fields in modules as "required" unless I make it 'read/write' in the portal first. I'd rather just delete
        • Zoho One: books and inventory working together

          Hi, I was very pleased when I saw that in Zoho Inventory can now pull the orders from Woocommerce. They are now fed in Inventory as Sales order and with choosing convert invoice as Instant Invoice I am getting the exact data as they appear in Woocommerce.
        • 【Zoho CRM】承認プロセスのアップデート | ステージごとの処理設定や承認履歴を強化

          ユーザーの皆さま、こんにちは。コミュニティグループの中野です。 Zoho CRMの承認プロセス機能がアップデートされましたのでご紹介します。 今回のアップデートにより、承認ルールや承認ステージに名前を付けられるようになったほか、 承認ごとの項目更新やタスクの割り当て、却下時の通知、承認履歴の確認方法などが改善されました。 今回は、総額100万円以上の商談を特定の役職者(マネージャーとCEO)が順番に確認する承認プロセスを例にご紹介します。 目次 承認プロセスに追加するルールや、承認ステージに名前を付けられるように
        • Pass variables to Zoho Desk via URL to create a fast new ticket landing page

          We are integrating our phone system into Zoho Desk. Currently when a helpdesk agent answers the phone, a soft client opens a new tab with zoho desk at the new case page. https://desk.zoho.com/support/companyname/ShowHomePage.do#Cases/new We would like
        • Pulling data from lookup fields

          If I try to pull in CRM data from a lookup field, it only shows a number and not the actual name. Is there a way to get around this? It impossible to do reports using lookup field data.
        • Display a field of an Account on the Ticket view

          Hi there, We would like to display of the Account of the user submitting a ticket on the ticket view. See for example: How can this be achieved? It doesn't really matter where it will be placed as long as it is shown there. Thanks, Snir
        • Have a Zoho Desk PDF Attachment Show on the Ticket Screen rather than having to download it.

          We are using a system that emails out a report in PDF format to Zoho Desk for our staff to review but it's difficult to have to download the PDF attachment each time, we would like for there to be some sort a viewer below the ticket that shows the contents
        • Approval - Report/Views

          Hi, On Zoho Desk - Is there a way to report on pending approvals, or a view or similar?
        • PDF attachments no longer preview in Zoho Desk

          We are experiencing a new issue in Zoho Desk with PDF attachments. Until a few days ago, clicking a PDF attachment within a ticket opened the PDF for preview. Now clicking the same type of attachment automatically downloads the PDF to the computer instead
        • Is there a way to allow users to preview ticket attachments from clients or view in the browser?

          It's very time-consuming and takes away from the elegance of a web-based system to have to download the attachments to view them. Our clients often send spreadsheets and PDFs as attachments that must be viewed in order to answer the ticket, but they do not need to be downloaded. Zoho docs allows users to view in browser without downloading - this functionality would be ideal for Tickets. 
        • New Style for multilevel list numbering

          Hi, in my country most of legal contracts are numbered in top level as First, Second.. (Primero, Segundo, Tercero...). I suggest include this style for multilevel lists. Thanks in advance.
        • Next Page