Users Not Automatically Being Added To WorkDrive Team
I have already created a ticket for this issue, but the support team doesn't seem to understand what's happening.
Our organization started with a trial of Zoho Workplace around November 10, 2025. I created 10 users, including myself. I sent out the invites, everyone logged in and began sending and receiving their emails without issue. We then purchased WorkPlace Professional licenses for each of these users.
Next step is to get our folders setup in the WorkDrive. None of these users, except for myself, exist on my Team. I was told by Zoho support that these users would be automatically added to my Team. This did not occur.
I'm aggravated at Zoho support for not actually trying to understand the issue. I'm further aggravated that they sent me a link to an article in lieu of trying to understand the issue.
Anyone have a solution that actually works?