Our customer service team utilizes shared email boxes to allow multiple people to view and handle incoming customer requests. For example, the customer sends an email to info@xxxx.com and multiple people can view it and handle the request.

How can I configure the IMAP in Zoho CRM with a shared inbox? Even if I create a Zoho CRM "user" associated with info@xxxx.com I can't configure it because Outlook 365 wants to authenticate the address and there isn't a single person associated with that email address.