Using Zoho Desk Knowledge Base to present a Known Bugs List to Customers

Using Zoho Desk Knowledge Base to present a Known Bugs List to Customers

Hello All, 

Does anyone have experience with using zoho Desks Knowledge base to provide portal users with a place to see a list of known bugs? 

We are a SaaS Company and we sell our clients access to a web based application, naturally, we find bugs/issues within that platform and want to keep our users up to date with our known bug list and the status of that bug within our development cycle. 

The same is true for ideas and feature requests. 

Currently our development team uses Australasian Jira Cloud to manage our feature and bug backlog and manage the development process. 

I really do not want to manually duplicate our bug list as a knowledge or community form article in Zoho Desk for numerous reasons, the most obvious being that the list will never be up to date. 

So my question is does anyone have experience or recommendations on how to use zoho desk to provide customers with a real time known bug report and keep it insync with Jira Cloud? 


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