Zoho Backstage January 2026 Updates: Lead Controls, Ticket Group Links & QR Enhancements

Zoho Backstage January 2026 Updates: Lead Controls, Ticket Group Links & QR Enhancements

Welcome to 2026! If you thought last year was big, buckle up. We’re stepping into this year with a singular focus: unimaginable growth, elite scalability, and performance benchmarks that leave the old ways of event management in the rearview mirror.
 
As we entered 2026, we found ourselves asking familiar questions. Should we...
  1. Focus on building brand-new features?
  2. Refine what already exists?
  3. Double down on performance and scalability?
  4. Or quietly fix the things that slow you down?
The truth is, it isn’t a single choice.
 
Running events today demands all of it—powerful features, thoughtful enhancements, rock-solid performance, and the kind of reliability you only notice when everything just works. So instead of choosing one direction, we chose to move forward on all of them.
 
At Zoho Backstage, we refuse to let "good enough" be the status quo. We know you need a platform that evolves as fast as your vision does. January’s updates reflect that balance. And this is only the beginning of what 2026 has in store.

Lead Profile Settings  

Expos generate valuable conversations—now you have more control over the data that supports them.
 
With Lead Profile Settings, event organizers can decide exactly what information exhibitor teams see when they scan attendee badges. This means exhibitors get only the details that matter while you stay in control of data visibility and privacy.
 
You can configure Lead Profile Settings from Exhibitors > Exhibitor Settings > Lead Profile.


 
Organizers can choose:
  1. Relevant basic fields such as phone number, company, or designation.
  2. Selected custom registration fields.
Default fields like first name, last name, and email are always included and can't be removed.
 
Once configured, these settings apply across all exhibitors for the event. When exhibitors scan a badge, they’ll see only the fields you’ve enabled—directly in the mobile app under Lead Scan > Lead Profile.
 
To ensure consistency and privacy:
  1. Hidden registration fields can’t be added to lead profiles.
  2. Any field removed from the registration form is automatically removed from the lead profile as well.
This is especially useful for events like education fairs, job expos, and industry exhibitions, where custom registration data plays a key role.
Info
Plan availability: Included in the Essentials, Premium, and Ultimate plans.

Ticket group links and IDs

Sharing the right tickets just got easier.

You can now copy the Ticket Group ID or Ticket Group URL directly from the ticket group options.
  1. The Ticket Group URL takes registrants straight to a specific ticket group on the Select Tickets page—perfect for targeted sharing.
  2. The Ticket Group ID can be used with the embeddable widget to display tickets from a specific group. Support for this ID will also be extended to APIs once Ticket Group APIs are available.


Whether you’re embedding tickets on an external website or guiding attendees to a focused set of options, ticket group sharing is now simpler and more precise.
Info
Plan availability: Included in the Free, Essentials, Premium, and Ultimate plans.

QR code support extended to more email types   

Check-ins and access should feel effortless—for everyone involved.
 
We’ve expanded QR code support across more automated and scheduled emails, making event entry and session access smoother for every role.
 
In addition to the existing QR code widget in Send Registration Details, Welcome Assignee, and scheduled attendee emails, QR codes can now be added to emails sent to speakers, sponsors, exhibitors, and RSVP guests.
 
QR codes can also be added to emails sent to speakers, sponsors, exhibitors, and RSVP guests.
 
Newly supported automated emails include:  
  1. Welcome Speaker and Session Updated emails for speakers



  2. Inform an early sponsor that the website is live and Welcome and thank a sponsor who contributes after the website is live emails for sponsors
  3. Exhibitor Request Approved and Invite Booth Member emails for exhibitors
QR code support has also been extended to scheduled emails sent to speakers, sponsors, exhibitors, and RSVP guests attending the event.
InfoPlan availability: Included in the Free, Essentials, Premium, and Ultimate plans for automated emails. Included in the Essentials, Premium, and Ultimate plans for scheduled emails.

The road ahead: 2026 & beyond  

This January release is just the first spark. This year, Backstage is undergoing a massive transformation in capabilities and performance. We're engineering the platform to handle more data, more users, and more complexity than ever before without breaking a sweat.

We aren't just a tool; we’re your partner in scaling your impact. Let’s make 2026 the year your events become legendary.
Info
All the features and enhancements mentioned in this article are available across all Zoho Backstage-supported data centers.
If you have any questions or need access to early access features, please contact support@zohobackstage.com. 




        • Recent Topics

        • Merge Tickets Directly from Contact Page in Zoho Desk

          Dear Zoho Desk Support Team, We are writing to request a new feature that would allow users to easily merge tickets directly from the contact page in Zoho Desk. Currently, the only option to merge tickets is from the Tickets list view page, which can

        • Losing description after merging tickets

          Hello, We merge tickets when they are about the same topic from the same client. It happens sometimes. We recently noticed that after the merger only the description from the master ticket is left in a thread. And the slave-ticket description is erased.

        • Zoho Extensions 101: Building extensions for Zoho People

          Hello developers! Welcome to our new video series on building extensions for Zoho People! If you're new to extension development or looking for guidance on building extensions for Zoho People, you're in the right place. We've curated a series of videos

        • Any update on much requested feature, to delete attachments without deleting the e-mail body?

          People have been requesting the ability to delete e-mail attachments without deleting the e-mail for more than ten years now. The latest I see is marked "Working On It" and a year ago it was supposedly being added, see here: https://help.zoho.com/portal/en/community/topic/is-there-a-way-to-delete-mail-attachments-without-deleting-the-text

        • Undo/redo when composing Mail

          Where is the undo/redo button when composing mail? I've new to Zoho, I've looked, I've searched and can't find it. What am I missing?

        • Mail menu bar items missing in Inbox and folders

          Last night some shortcuts such as Move to Folder, Archive, Delete, Mark as spam, and others, disappeared from my Mail menu bar, along with items in the vertical three dots extension such as Mark as read, Flag as, Mark as unread, etc. What I now have instead

        • ERROR CODE :554 - Your access to this mail system has been rejected due to poor reputation of a domain used in message transfer

          This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. *****, ERROR CODE :554 - Your access to this mail system has been rejected due

        • Sent items with shared folders

          Hello, this is in some way in between a problem and an idea.  When sharing folders (which is actually not any close to a shared mailbox...) the person which the folder has been shared with can access that folder and can send emails when delegation is

        • What's New in Zoho Inventory | July & August 2026

          Hello users, The July and August 2026 releases bring a range of new features and improvements across the product. From the Nigeria Edition and Super Admin enhancements to Sri Lanka IRD-compliant invoicing, Loyalty Program Management, and improvements

        • E-mail com problema

          Não estou recebendo e-mail desde Janeiro. Algo desconfigurou e eu não consigo resolver. Podem ajudar? Aguardo. Wagner Della Aversana Whats 55 11 985119899

        • Account Blocked due to Suspicious Activity.

          Hello, Trying to get access to my account, I have found this message above in the subject of this message. I am unable to log back to my account (see err. mess. below.) and thus cannot get rif of this following the Zoho procedure : I followed the step

        • Widget Height were destroyed

          All widget heights in the Details Canvas view are broken. Moderation Update: This issue with widget heights in Client Script popups and flyouts has been resolved. Widgets should now display at their expected heights.

        • SAML authentication in Zoho Mail: Simplify and secure your organization's login management

          Managing login credentials across multiple web applications can be challenging for organizations with a large number of users. Without a centralized authentication system, users are required to maintain separate passwords for each application, increasing

        • How to prepare a balance sheet for a company that has no operations yet?

          .

        • Can't create new account in zoho email

          Hello, i'm trying to create some free accounts to my customers... and since yesterday i can't create a new account, what is wrong? why i can't create free account? Thank You

        • Name autocomplete

          Hi, During searching emails the web tool does not always propose the auto-completion of the saved emails. As a result I either have to go to contacts and look up the exact email, or the exact full name including the middle name and any dots, which is

        • Introducing Incentives for Zoho CRM: Build, automate, and track sales commissions

          Dear Customers, We are here with an amazing news! We built a direct solution to help manage your commission provisioning activity in your business. From creating commission plans to issuing payouts, this application leverages your sales reps’ performance

        • Specific ListView Canvas on Canvas Home Page Always Loads Most Recent ListView, Not the One Specified

          I had mentioned this to ZOHO, but I mainly wanted to see if others in the Community are also facing this problem. I created a Canvas ListView for a Custom Module, and then created a Canvas Home page (technically on a tab item, but I'm not sure if that

        • Reminder Settings - Time Tracker

          On the time tracker in Reminder Settings I created a reminder according to the Zoho manual. But a manager asked me to change the message that goes in the email. Is it possible to change the message? I didn't find that in the Zoho manual. Another question: I configured to receive the reminder everyone who logged in less than 40 hours. Does Zoho consider less than 40 hours of the current week or the whole month? Another situation, I put it so that I and another specific user would receive the notification,

        • Create a single record from multiple images with ICR

          Hello all, Zia's Intelligent Character Recognition can now create a single record from multiple images based on the configured ICR rule. Users can upload up to three images at once, such as an ID, a passport, and a business card, and Zia will extract

        • SPF failure in android app

          I have no domain. I am not admin of anything. All I want to do is send an email from a zohomail.eu address, using the Zoho android app, with all settings as default. I do not use Office 365, or EOP, or Outlook, and I have no domain or domain registrar.

        • Zoho Books | Product updates | August 2026

          Hello users, July has been an exciting month for Zoho Books! This month, we're excited to introduce HTML PDF Templates, Placeholders as Pills, expanded approval workflows for Sales Returns and Journals, and significant compliance updates across the India,

        • Page Not Found error - 404 error

          Hello, I am a first time user of zoho sites.I just published my website dentistinminneapolis.com but its giving me a 404 error.Please look into it ASAP and help with the problem.

        • What's New in Zoho POS - September 2026

          Hello everyone, Welcome to Zoho POS’s monthly update, where we share our latest feature updates, enhancements, events, and more. Let’s take a look at how September went. Global Edition of Zoho POS for Retail is here On September 28, 2026, we launched

        • New in Cadences: WhatsApp follow-ups, upgraded limits, and options for add-ons

          Hello everyone, We're rolling out two key updates to help you engage better and scale smarter with Cadences in Zoho CRM. Reach customers on WhatsApp, directly from Cadences Previously, Cadences have enabled you to automate follow-ups through emails, calls,

        • Announcing new features in Trident for Windows (v.1.43.5.0)

          Hello Community! This release includes a collection of enhancements and feature updates aimed at making your email and collaboration experience smoother. Let’s dive into what’s new! Zoho Desk email notifications as Smart Mail. Zoho Desk Smart Mail is

        • How to Manage Two GST Numbers / Two Companies in a Single Zoho Inventory Organization?

          Hi Team, We currently have two separate legal entities: A Proprietorship Firm with its own GSTIN A Private Limited Company with a different GSTIN However, operationally, both companies deal with the same products, and we would like to manage the physical

        • How To Implement an Auto-Check-out Feature for Attendance?

          If an employee forgets to check out, the system should automatically check out the employee at 6:30 PM

        • Convert an Existing Single Item into an Item with Variants

          Hello Zoho Team, Introducing variants is a great addition to Zoho Inventory. However, we would like to request an option to convert an existing single item into an item with variants. For example, Item A initially comes in only one colour, so we create

        • IP Address List > Sigma

          We have developed a ZohoCRM extension that utilizes API calls to our server from Deluge scripts and Widgets. Our API server has IP restrictions in place. To ensure successful communication, we require a list of IP addresses utilized by Zoho's platform

        • Default Country list suggestions on CRM is different then on Book; how do/did others address this?

          So I already have a support ticket in for this and waiting for a response but figured I'd ask the community also to see if others experienced the same problems and/or how they went about addressing it because sometimes I feel like I'm going crazy with

        • Object-level edit permissions

          Hi, we are currently running into a limitation with permissions inside larger workspaces. Our use case is a central Analytics workspace that contains many tables, Query Tables, reports and dashboards used by different teams. We would like to allow certain

        • Convert Sales order to Delivery Challan

          Dear Developer Team, In Zoho books we cannot convert sales order into delivery challan before making invoices. As a service business we have to get the delivery note signed then only we can make the invoice. In Some cases we don't receive a purchase order

        • What's New in Zoho Inventory | September 2026

          Hello users, September brings a range of new features and enhancements across Zoho Inventory. From improved inventory operations and reporting capabilities to greater customization, automation, and enhancements to Delivery Challans, there’s plenty to

        • Mirror Component in Zoho CRM: Access real-time related data without leaving your record

          Hi everyone, This feature is now available for the JP, CA, SA, UAE, and AU DCs. We're excited to bring to you Zoho CRM's mirror component, which presents relevant data on a record's details page and keeps everything users need in one place without having

        • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

          Availability Update: 29 September 2025: It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition exclusively for IN DC users. 2 March 2026: Available to users in all DCs except US and EU DC. 24

        • Create custom rollup summary fields in Zoho CRM

          Hello everyone, In Zoho CRM, rollup summary fields have been essential tools for summarizing data across related records and enabling users to gain quick insights without having to jump across modules. Previously, only predefined summary functions were

        • How to mix different types of inputs (such as dropdown list and textbox)

          Hi, I'm creating a form called "Room Reservations" for a company. I created a "table" using "Matrix Choice". I created "Room 1", "Room 2" and "Room 3" with the "Questions". I would then like to create two columns with the "Answers", one called "Department"

        • Feature Request: Render Markdown (.md) files in Zoho Cliq

          Hi, We regularly share Markdown (.md) files in Zoho Cliq. However, when we open these files in Cliq, the content does not render as Markdown—it displays as plain text. This forces us to copy/paste the content into an external Markdown viewer to read it

        • Dealing With One-Time Customers on Zoho Books

          Hello there! I am trying to figure out a way to handle One-Time customers without having to create multiple accounts for every single one on Zoho Books. I understand that I can create a placeholder account called "Walk-In Customer", for example, but I

        • Next Page