Where do you get timely support?

Where do you get timely support?

My company is evaluating Zoho One and this community forum has helped a little but where can we get timely support during the evaluation period?  I have sent questions to support and not had answers within a week.  This creates an issue as we're trying to complete an evaluation within the 1 month trial period but already a week with little progress.  My concern is that whilst the Zoho One offering seems great value, will we be required to spend vast amounts of money for adequate support?

Thank you 
Al 


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