Writer collabedit mode: Document content not loaded when multiple users do save at almost same time

Writer collabedit mode: Document content not loaded when multiple users do save at almost same time

Hi,

I was testing the edit/save option using ZOHO Writer and noticed that the document became unusable after a testing scenario. The editor doesn’t load the document content anymore.

I tried using the option to check the status of the document and it returned

{"result": {"docid":"89182","isPresent":"true","collaboratorsCount":"0"}}

 The “isPresent” status says true when there are no collaborators online.

 Please find below the scenario I used to test the edit/view of document.

1) User X Opens the document in edit mode
2) User Y Opens the document in edit mode and joins the same session as X.
3) I edited the first line of the document as User X, and User Y edits last line of the document.
4) I could now see both the changes appearing on the editor for both users.
5) I tried to save the document at almost the same time by both User X and User Y from their respective sessions.
6) Now I see the message Saving the document appearing on the editor for both users and it just stays there.
7) I closed both the user sessions and tried to open the document, it doesn’t load the content anymore.
 
Any suggestions on this would be very helpful.

Thanks,
Karthik

























      • Sticky Posts

      • Deprecation of certain URL patterns for published Zoho Writer documents

        Hi Zoho Writer users! We'd like to let you know that we have deprecated certain URL patterns for published and embedded documents in Zoho Writer due to security reasons. If the published or embedded documents are in any of these URL patterns, then their

      • [Announcement] Insert image from URL changes in Zoho Writer

        Hi Zoho Writer users! We'd like to let you know that we've changed the behavior of the Insert image from URL option in Zoho Writer for security reasons. Earlier behavior Once you inserted an image URL in a Writer document, the image would be fetched from

      • Introducing plagiarism checker in Zoho Writer

        Zia, Zoho Writer's AI-driven writing assistant, now highlights plagiarized and duplicated content in addition to offering contextual grammar and writing suggestions to help you write clearly and concisely in English. Zoho Writer's plagiarism reports Here

      • [Important announcement] Impact of Google's new email guidelines for Zoho Writer automation users

        Hi users, Google has recently announced new guidelines for sending emails to Gmail and other Google-hosted domains. These guidelines will be effective starting Feb. 1, 2024, and can impact the delivery of emails sent from Zoho Writer. Your organization

      • Transitioning from MS Word to Writer: A complete walkthrough

        Hello everyone! We understand moving to a new word processing tool can be difficult, especially if it means switching from a legacy software like MS Word. That's why we've organized an exclusive webinar where we talk you through ways to make your switch from MS Word to Writer as easy as possible. In this webinar, you'll learn: - Why Writer is a simple yet powerful alternative to MS Word. - How to locate your favorite MS Word features and functions in Writer.  - How to migrate your Word documents