Hi Sales IQ community.

A week ago, I wrote about an issue we have with our Zia Skills chat bot, that we managed to program the single answers in the Sales IQ bot but we haven't figured out whether there are conditional answers. Eg. I give 5 answer options using the multiple answers options. If the clients selects one of them, I would like to follow up with the next question.

 

Zoho claims that this can be done, but doesn't provide any sufficient documentation for it. When I asked for help about it, multiple times, all they said was: either write the conditional routing yourselves or we can give it to our Zoho partners to make it for you, for additional fee.

I said No problem, our developers can do it, just let me know which programming language is Zia Skills working in? And they couldn't say...

At the end, we agreed to let their partners help us, just so that they can let us know it will take 15 hours to write the code, for a high price per hour. We are very disappointed with this.

I am uploading a picture of the small chat flow so that each one of you can see and please tell me if you think that this is worth 15 hours work and a high price.

We just need one conditional routing, that's it. If anyone can help, please do.

Thank you Community.