I was using Hubspot for a pretty long time and wanted a change. Thought Zoho suite would be a valuable product. I'm now using SalesIQ for the past few days. This is a pretty decent app with relevant features

I was however, surprised by it's bot creating methodology. Zobot is very highly difficult to customize. In fact startups who don't have a tech team can never do it efficiently. I used bots in Hubspot and Freshchat. Oh my good god! I never felt so good. These guys have built a really awesome bot which can be readily customized and deployed in a few minutes

Why is Zoho making this so complicated? When the competition is advancing at a rapid speed why is Zoho struck behind?  I'm using several zoho products and my thoughts are the same across offerings