Dear Zoho SalesIQ Team,

I'm writing to request a new feature for Zobot: integration cards that enable two-way data exchange between Zobot, Zoho Creator, and Zoho Flow.

Current Limitations:

Zobot currently offers integration with external services, but data flow seems to be primarily one-directional and also there is no integration from within zobot to Zoho Creator, and Zoho Flow.

Desired Functionality:

We propose the introduction of Zobot integration cards specifically designed for Zoho Creator and Zoho Flow. These cards would facilitate a two-way communication channel, allowing:

Data from Zobot to Zoho Creator/Flow: Zobot can send relevant user input, chat data, or custom variables to Zoho Creator for record creation or to Zoho Flow for triggering workflows.

Data from Zoho Creator/Flow to Zobot: Zoho Creator and also Zoho Flow can send processed data or custom fields back to Zobot for display to the customer.

Benefits of Two-Way Integration:

Streamlined Workflows: Automating data transfer between Zobot, Zoho Creator, and Zoho Flow creates a seamless process for managing customer interactions and data.

Enhanced User Experience: Sending processed data or responses back to Zobot allows for a more dynamic and personalized user experience within the chat.

Improved Data Management: Two-way data flow ensures both Zobot and connected Zoho applications have access to the most up-to-date information.

Proposed Integration Card Features:

Customization: Allow configuration of data points to be sent between Zobot and Zoho Creator/Flow.

Mapping: Facilitate mapping of Zobot variables to corresponding fields in Zoho Creator or Flow.

Error Handling: Implement error handling mechanisms for seamless data transfer and notification of any issues.

Two-Way Communication: Enable sending data back to Zobot from Zoho Creator/Flow for dynamic chat responses.

Conclusion:

The introduction of Zobot integration cards with two-way data flow for Zoho Creator and Zoho Flow would significantly enhance the capabilities of these platforms for managing customer interactions and data exchange. This feature would streamline workflows, improve user experience, and empower businesses to leverage the full potential of the Zoho ecosystem.

Thank you for your time and consideration.

Sincerely,