Zoho Assist Crashing: Agent.exe is crashing every between every 10 min to 1 hour. SSL Error? See logs.
User Name:
flasponge@gmail.com
Session ID: 867689386
Customer IP: 144.160.226.92
Technician IP:
97.104.68.121
I recently upgraded from free to your new Zoho Assist, Remote Support, STANDARD.
After upgrading and starting a new session, I sent email and started session #867689386
On Demand Remote Support #867689386 144.160.226.92
After about 20 minutes the Zoho process on the host (agent.exe) crashed at
2017-11-29 00:55:26,
I restarted and it crashed again after about 1 hour, at
2017-11-29 02:21:29
See below for log entries, I have attached all the logs, Please let me know what is going on, is this some SSL issue or?
Thanks
LOG ENTRIES of Crashes:
Crashes:
2017-11-29 00:55:26 SockUtilLogger: dcTcpSocket::shutDownSocket - SSL Error - 5:error:FFFFFFFF:lib(255):func(4095):reason(4095)
2017-11-29 00:55:26 SockUtilLogger: dcSocket::setLastError - Setting Error - 5 : error:FFFFFFFF:lib(255):func(4095):reason(4095)
2017-11-29 02:21:29 SockUtilLogger: dcTcpSocket::shutDownSocket - SSL Error - 5:error:FFFFFFFF:lib(255):func(4095):reason(4095)
2017-11-29 02:21:30 SockUtilLogger: dcSocket::setLastError - Setting Error - 5 : error:FFFFFFFF:lib(255):func(4095):reason(4095)