Zoho Assist Unattended Access prevent my Windows 10 Pro business computers to sleep (ever)!

Zoho Assist Unattended Access prevent my Windows 10 Pro business computers to sleep (ever)!

Since I begin my trial period of Zoho Assist (Unattended Access) for business, I have sleep mode issues on all my business computer. In fact none of the sleep delay worked or even if I manually click the "Sleep" button into the Start Menu...

After using the "powercfg -requests" command from Microsoft to troubleshoot sleep issues, I see that Zoho was responsible to all my sleep issues.

Of course after uninstalling Zoho Assist Unattended Access from my test computer, the sleep mode returned to normal operation and now everything work flawlessly...

So what? Did Zoho Assist Unattended Access really disable any sleep mode on computers where it's installed? That just doesn't make sense to me... I thought to purchase a large multi-license plan from Zoho for our entire business, but at this point this is a total DEAL STOPPER for me...

Any clues for me? 

PS: Please look at my attached screenshot for "powercfg -requests" detailed results (note that test computer is french).


      • Sticky Posts

      • Release Notes: Version 1.91, February 2015

        Unattended Access (Beta) is live!   Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members.  My Computers  list in Zoho Assist home page will  always  display the online status of your unattended computers. You can rename the computers whenever you wish.  Currently, Unattended Access can be configured only for Windows computers. Nevertheless,