Zoho Billing Record Refund vs Refund

Zoho Billing Record Refund vs Refund

When looking at a paid invoice, the payment record can be viewed.    In the more actions, there is a "Record Refund" option.     If you click the payment referernce you see a "Refund" option.   They bring up different forms.   It appears as if "Record Refund" is meant for offline payments and "Refund" is meant for online payments.   Please confirm.

Also, if you use the Record Refund, the payment shows as being deleted.    No refund is listed in the Transactions tab on the customer.

If you use Refund, the event  is Payment Refunded and the transaction shows in the list on the customer.

Is this correct behavior?   The deleting the payment thing seems weird to me.


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