Dear Zohobooks team,
I hope this message finds you well.
We are writing to bring to your attention a pressing issue regarding our Books account. While we made the payment on 23-02-24, we were dismayed to discover that our account has been cancelled due to non-receipt of payment. This unexpected cancellation has not only disrupted our operations but has also left us deeply dissatisfied with the level of service provided.
Furthermore, we were shocked to learn that our subscription payment has been revised from 2948.32 to 7065.84 without any prior intimation or confirmation. This sudden increase in fees is not only unjustified but also raises concerns of deception or fraud on the part of Zoho Books. This is behavior we would never have expected from a reputable service provider like Zoho Books.
The disruption to our operations due to the account cancellation has caused significant inconvenience and has severely hindered our ability to carry out essential tasks. We urgently request your assistance in resolving this matter and restoring our account to its previous status.
Please confirm receipt of our payment and take immediate steps to rectify the situation, including addressing the unexpected subscription fee increase. Your urgent attention to this matter is of utmost importance to us.
Thank you for your cooperation, and we eagerly anticipate a swift resolution to this issue.
Regards,