Zoho CRM and MH contacts

Zoho CRM and MH contacts

Hi,

I've set up a MH list that is synched to a view in ZohoCRM. The view is created by tagging a contact with the tag "Reactivate".  I checked, and the list is sync'ing perfectly, including a few custom fields from the CRM. 

I have several questions:

1. If i remove the tag Reactivate from the contact from the CRM, (a) is the lead automatically removed from the MH list, and (b) from MH entirely (if they are not on any other HM list)

2. If I change a field on the MH lead, does that automatically sync back to the contact in Zoho CRM?  For example, if I set a custom field Highspace to True in the MH Lead in a journey, would that then sync back to the Zoho CRM contact so their  HIghspace field would also be set to True?

3.If I change (add/delete) a tag on the MH lead, will those tags also sync back to the CRM?

Basically, I am wanting to create a closed loop where I can place CRM contacts on a journey to reactive them via MH, directly by setting tag on the contact record in the CRM. I just want to make sure any relevent information (tags, field updates) from MH are sent back to the CRM.

Best regards,
Joe


      • Sticky Posts

      • Introducing automation and utility conversations in WhatsApp marketing

        We’re excited to announce the addition of two new features to our WhatsApp integration: Automation and Utility conversations. These enhancements will allow you to streamline your marketing efforts and engage with your customers more effectively by automating

      • Tip of the week 02 - The art of 'seeing' your leads

        What's the last page that your lead visited before signing up for your brand? What was the page that first convinced your lead to explore more about you? Where are your leads coming in from? Well, these are some perennial questions today's marketers live upon. And, knowing the answers to these questions is crucial, considering the vitality of leads in every business. In the journey of finding lead opportunities, it's important to understand that every detail about a lead is useful. While the channels

      • Zoho Marketing Automation Update: Topics, Contacts, and List Management

        At Zoho Marketing Automation, our highest priority is making it easier for you to use our product to accomplish your business goals. With that in mind, we are updating three of our pivotal features: Topic, Contacts, and List Management.   These existing

      • Important: Zoho MarketingHub is now Zoho Marketing Automation

        Hello Everyone,   We hope you all are doing well. We'd like to notify you that we have rebranded Zoho MarketingHub to Zoho Marketing Automation. We'll discontinue using the term "MarketingHub" from May 26, 2021. However, there will be no changes in the

      • Important update: Please reauthorize your Zoho MarketingHub-Twitter integration

        Due to an immediate API change, users who have integrated with Twitter will have to reauthorize their Twitter account integration in Zoho MarketingHub to continue the services. What are the basic things you should keep in mind before and after reauthorizing?