ZOHO DESK guided conversation responses

ZOHO DESK guided conversation responses

Hi

I have been using a block with customer rating for our whatsapp integration.
It works, customers can rate us...

But what can I do with those ratings?
Is there any way to link it to the actual customer satisfaction module?

Or is there any way to have API access to that response so I can store it elsewhere?
If I have to check each conversation, the whole thing is pointless.

I need to have customer satisfaction ratings for customers engaging via IM.


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