Zoho Desk + Jira integration - Email notifications and comments posted by administrator instead of real user

Zoho Desk + Jira integration - Email notifications and comments posted by administrator instead of real user

Dear All,

I set up the integration under my admin account, and now when users leave comments in Jira (to created tickets in Zoho Desk), the email notifications show that the ‘Administrator’ left a comment, not a real user. The same happens in the ticket itself: all notifications appear as if they are coming from the administrator, not from the actual user.

Please take a look at the attached images.

Is there any way to fix this? I don’t want to change my name in Zoho Desk, and I also don’t want to use an additional license for a system user.

Thanks in advance
Best regards


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