We've revamped the session toolbar for a smoother experience and added more capabilities like unified annotations, color picker, OCR, QR/barcode scanner, flashlight, and network performance monitoring. To make it even better, we've redesigned the theme and appearance to feel just like the mobile app, and locked swipe gestures during sessions so an accidental back-swipe won't interrupt anyone's work.

Customers and technicians on iOS can now reach the self-service client portal directly from the app. Support requests raised through the app route straight to the right department's queue, ready for resolution over Lens.

Technicians starting a session from the Zoho Lens app on iOS or Android can now query Zia Answer Bot without leaving the session, pulling instant answers from your department's documentation while they work.