Zoho Lens Feature Update: March 2026

Zoho Lens Feature Update: March 2026

Self service portal for customers

We just made support requests a whole lot simpler. The self service portal lets your customers submit an issue by just scanning a QR code or clicking the portal link, and get connected to the right technician. AR sessions kick off automatically the moment a technician accepts their request. Know More.

Optical zoom in AR sessions

With optical zoom now live in Zoho Lens, technicians can now zoom in on any detail during an AR session directly through the customer's camera lens, keeping the video crisp and clear while getting eyes on exactly what matters.

Session recording alert for participants

Zoho Lens now automatically notifies participants the moment a technician starts recording a session—keeping your operations transparent, GDPR-compliant, and built on trust.



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