Zoho Reports - Time to Breach SLA

Zoho Reports - Time to Breach SLA

Hi

We are trying to create a report which lists Requests that are due to breach their SLA. This will give technicians a visual reminder to get these requests done. Ideally this will be separated by requests that are due in the next 1 hour, 2 hours, 3 hours

I have been advised that this may created using a custom formula. I am unable to work out a formula that would give us this information. Is anyone able to advise?

Thanks

Dan


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