The Zoho Curse, Almost Perfect
I don't get it. How do you release a chat product that does not allow the customer on the other side of the chat to see if someone is there? Everything works as expected except a customer has NO IDEA if the chat session is actually active. If no one on the support side answers after 60 seconds then the customer gets a "Sorry Support team is unavailable. Please try again later" message. It does not matter if the support rep is Active, Busy, Invisible or logged out. Also it would be nice to have
importing validated chat users
I have my chat contacts already validated on MSN Messenger. Does Zoho Chat see these contacts? Do they have to be re-validated through Zoho Chat? (Go through the process of adding them and Zoho sending out a confirmation email, etc.)
Zoho chat does not login
I cant login to Zoho chat from within Zoho Business, if I open it from "chat.zoho.com" then I can get in but I try from within my Zoho Business account it says "Loading...Please wait" forever and does not logs in. How I can I fix this? Thank you
Zoho Chat language?
I am from China, my Zoho Chat is Chinese, when I put chat live in my website, its also Chiese. How I can change to English?? I mean when other people visit our web, he see the chat live is English, not Chiese! Please help me!
Bing or other sound to signal a message?
Can we add a bing or other sound to signal a message? In google chat, there is a bing every time a message is sent. It is very useful.
Peer to Peer
I would like to know if the NetFlow Analyzer will work on a peer to peer network system?
query in chat
can we have a pop-up when we get a message from ur online friend.?
Organizational Groups
Hi How can I add an organizational group from ZOHO business to live support?
ZohoChat Executable
Hello crew, I was wondering if there are plans for an executable for representatives to connect to zoho and receive calls without using the browser (similar to Zoho meeting executable). Thanks
Horizontal scrollbar in shoutbox embed (IE7/8)
Hi, when using the shoutbox in IE7 or 8 a horizontal scrollbar is visible and ruins the box.
Chat Logs Available?
Hi Is there any chat logs available? Please advise. Regards
Gadgets
When will you have Zoho Chat available as a gadget so I can add it to my start page? Can you provide release dates for any other gadgets? Thanks
Zoho Chat Engine
Hello All, It is possible to host dedicated zoho chat engine on any other server. Early reply will be appreciated. Regards, Sumit.
Mass IM address import
I would like to see a tool that would allow an import of existing IM addresses. We currently use Digsby for our IM needs but would love to swap over to Zoho to consolidate platforms. We also maintain our IM addresses in a custom field in Zoho CRM so an export/import tool in Chat would be fantastic.