Recent Activities
How can I set up a "recent activities" component on my home page? I would like to see which leads / accounts etc. that I recently viewed &/or altered.
Is it possible to schedule data exports from Zoho CRM
Hi there, I'm interested in setting up scheduled exports of data from specific modules in CRM, namely Contacts, Accounts and Potentials. I can manually export all of the data I need, but I'd like to be able to automate the process to occur on say, a daily/weekly basis. Is there any way to make this happen? One thought I had was to create a Report containing all of the data I require and setting up a scheduler, but fields such as Account ID, Contact ID etc. are not included in reports, and I need
How do we link Zoho to our own webmail?
Hi there - we are Zoho Novices so this may be a simple thing... We are now sending emails out via ZOHO directly to contacts etc however the emails do not show in sent items... How do we link the two?
task priority by color
Hi all ... In Zoho CRM on the homepage you've got several components. One of them is the "open tasks" component. I was thinking, is it possible to use some color labels, backgrounds, ... to identify the several priority levels. Like red for "urgent" tasks, green for low priority tasks, ... . It would be great if you could choose a color when configuring the several priorities for tasks. Just my 2 cents :) Cheers, Johan.
How to Identify which accounts have more than one contact
Hi Is there a report or a view that i can create that will identify which accounts have more than one contact, as i need to select a tick box i created to highlight who is the MAIN CONTACT. Thanks
Engagement Management tool or app
I am a consultant (career and leadership coach) that sells B2B and B2B services. Following completing the Zoho CRM sales process application, does Zoho have or could develop a simple add-on project/engagement management tool that would help drive and document the one-on-one consultative process, simpler than the Zoho the project management tool does which appears to be far more involved or complicated than I require. Rex
Simple Engagement / Project Managment
I am a leadership and career coach. Okay, so I have used Zoho CRM to sell my service and I now want to set up an integrated way to manage my consultative process. Now post sale, what (other than Zoho Project Management tool or solution) can I use that integrates with Zoho CRM. The Zoho Project Management tool seems far to detailed and complicated for my needs. Rex
How do I add a campaign?
How do I add a campaign in ZohoCRM? I'm using the free version and I do not see the option to add a campaign that I see in so many of the training videos I've been watching. Are campaigns not available in the free version? Thanks in advance for any help you all can provide
When I close a potential will the documentation be saved to the contact? How do I do this...
Thanks
Where i can change my invoice information?
My monthly invoice has the wrong information of my company. where i can edit it?
Zoho CRM on IPAD
I use CRM on the Ipad but none of the Notes synchronise from the server to the Ipad any ideas? Notes from the Ipad go back to the server without problems,
Duplicated Items in Reports
I created a custom report in Zoho CRM for Potentials, but it duplicates the same potential line with the information 2, 3 or 4 times. I tried to reload the report but the problem is still happening.
More than 50 rows in a table
Hi I am displaying a report of my sales to date in my dashboard via a table. However, the table only displays 50 rows which isn't giving me all the sales. Is there a way to change this so I can display all my sales in the table in dashboard as well as in the reports area Thanks Daryl
for free?
Is de aplication realy free or is it only for 30 days? and what should i pay then?
task reminder emails
Hi all, I'm not always receiving the above. Is there a glitch with this?
Purchase orders
Is there a way to link the purchase orders between Zoho CRM and Zoho Books?
Zoho Theme Colors
Hi Zoho Guru's, We are migrating from Goldmine to Zoho. So far like the web interface. The biggest issue is that the current theme contrast puts a lot of strain on the user eyes. Is there a way to change the colors and make the field areas more contrasting so that its easily distinguished from data and other headings. Any help will be highly appreciated. Cheers Tim
Beef up ZOHO CRM Tasks and Events Modules. ZOHO CRM Should Be MY One Stop Shop For Keeping Organized!
I think it is time for Tasks & Events to be upgraded to include some of the more usual features in apps of this nature. Tasks should have the ability to reschedule a task into annual, quarterly, monthly, weekly , daily schedules AND include multiple reminder prompts as most task apps do. The events and task app should have the ability to show or not show completed tasks and events as a selection option. Tasks should be able to be shown as % completion as in ZOHO Projects and be able to to have sub-tasks.I
Custom fields to prioritize follow-up with Contacts
I need assistance implementing the Last Activity Time or Last Modified Time into custom forms. Everything I've tried is not working. I have ZohoCRM set up to sort my contacts based on Aged Importance. If I don't need to contact the client, they don't show up on my list. If I need to contact them, those who are more Important show up at the top of the list. Less important clients move up the list the longer I delay contacting them. In order for this to work, I need to be able to compare the current
Add to Campaign popup list
When I go to a contact and want to add that contact to a campaign I get a popup that shows the first 10 of all campaigns I've ever worked on, including the ones that are complete or inactive. Is there anyway to have this list default to just my active campaigns, so I don't have to wade through a bunch of campaigns I'm no longer working on?
Overall Slow Connection
Our business doesn't use the email services that Zoho provides. However we do use the CRM quite extensively and recently we've been noticing an extreme slow down in overall connection speeds. Is there any particular cause of this and is this issue being addressed? We feel that it shouldn't take 15-20 seconds of loading time for every click on every link within the CRM. Please advise, Thanks! -MCPS
When I have a potential and you have a contact with the same name...can you merge them into contacts once you close?\
Thanks
Confused As To The Relationship Between Zoho CRM and Zoho Mail
Please forgive me but I am not technical and wish to make sure this seemingly impressive suite of products can do what I need it to before I buy it. 1. I was able to upload my contacts from Google Apps to Zoho Mail and it works really well but I can't seem to find a way to get them from Zoho Mail into Zoho CRM? 2. I can't find a way to send a receive e-mail within Zoho CRM and have it synched with Zoho Mail (and needless to say vice versa)? This appears odd as why bother if the two can't be synched?
Zoho CRM - Importing previously exported Tasks
Hi, I've just exported my Tasks from Zoho CRM. This gave me a nice CSV file with correct columns and data. I didn't modify it in any way. Now I want to import these tasks into Zoho CRM. Everything seems to be ok except one thing - after import there is no Task Owner assigned. I've tried (in the import process) to set field for Task Owner to almost any (reasonable) column from CSV with no success. I thought that the column should be set to that with zcrm_6..some_digits... How can I import previously
Any way to prevent a lead from turning into an account when a potential is created for that lead?
Any way to prevent a lead from turning into an account when a potential is created for that lead?
COMPLETE Migration from SugarCRM to ZOHO
Hi, is there any ready solution to problemless migrate the exported data from SugarCRM to ZOHO CRM? For example: calls and activities in general !!!!! Thank you for your answeres in advance!
Customizing a "lead" web form
I've figured out how to seamlessly integrate the web form into my site and it works great. I would like to know if there is a way to customize the look and feel of the page behind the form though. Currently it goes from my site that has a very constant look to an all white page with form boxes. I'd like to be able to code in some html and add colors and so forth. Is this possible? If so can you direct me to where? Thanks!
Web to Lead Form Ownership Assignment Not Working
We have recently implemented a Web To Lead form on our site which is proving popular but the records being created are being assigned the user name of the user who created the form despite the form being setup to assign ownership to a different user. Why is this happening and how do we correct it?
Emails within Zoho CRM don't reach inboxes within my organization
Hello, I am exasperated at trying to get this issue resolved. I noticed that when I create an event and then add and send an email in Zoho CRM the email goes to all external email addresses (Yahoo, Gmail, hotmail, etc.) However, no one in my internal company network (including me) is receiving these emails. I have contacted Zoho CRM support through email and chat, we have white listed the two IP addresses given and the zohocrm.com domain still no difference, I even added the include:zohocrm.com
Labels for Phone Numbers?
In general, it seems as though you don't provide any way to have multiple phone numbers other that "Phone" & "Mobile" for a contact. I am just getting started with Zoho, so would like to know if there is a way to add additional phone numbers? Also, is there any way to attach a note to a phone number?
Importing Leads
I tried to import leads from my database. I don't have first name or last name in some of the records that are being imported. How do you remove the mandatory field requirement so I'm not losing 1/2 of my database. The field should be blank as my admins job is to get correct information as she is making calls to the businesses. How do I remove this mandatory field requirement? Thanks, Beau Carlisle Enterglobal, LLC
Urgent help!!!! Uploaded leads not showing in CRM
Hi Zoho CRM support, We are paid users of CRM. I am trying to upload leads information in excel format into CRM, after I tried first. The system each time would tell me that all 1200+ counts were added successfully, as can be shown in importing history as well. However, it is not showing anything in the "Leads" section or anywhere. The total counts in Leads are the same as pre-uploading. So, it seems that although the system told me the upload is successful (I am sure all the format is right,
Wrong response with update multiple.
Today I'm getting the wrong response fro the Update and insert Multiple records in ZOHO. My API call which was working a few days ago today is getting a strange response which is not eaven a XML response but an simple web page : <!DOCTYPE HTML> <html> <head> <title>CRM Software, Customer Relationship Management - Zoho CRM</title>.... I'm using a API call formed like... authtoken={api key}&scope=crmapi&version=4&xmlData={xml data} Was there a change in the multiple API call ? In the API documentation
How can I access the "Line Item" ( Product ) data inside Sales Orders?
For a client of us; we need to create several automation rules based on selected "Product"s inside the "Sales Orders". What we plan to do is : - To create custom fields inside "Product" modules to be able to define specific product attributes that will govern the frequency and logic of automation. - To create automation rules based on "Product Line Item" data inside "Sales Order" dependent on the "Products" that are selected. In the Zoho CRM API; it is possible to create "Products as Line items"
Creating an autoresponse mail
Hi everyone, At our website, we have a form that provides leads to our CRM. Today I tried to create an autoresponse mail for our new leads that are created by this form. But when I tested the autoresponse mail by importing leads via the website form with several email-accounts (zoho, outlook, gmail), all of them became leads, but none of them received the autoresponse-mail (not even in the spam box). I'm talking about the autoresponser that can be created in the 'website integration' section. Can
Google Apps email Integration
Hi I have a 21.81Gb (and growing) mailbox in Google Apps. We have 5 user licenses for Zoho CRM Enterprise and the other users mailboxes are all less than 2Gb each. My interest in the integration is so that emails are attached to Leads, Contacts, Cases, Accounts. I have enabled the Google Apps Integration but have got an error message because the mailbox has gone over 6Gb. How do I resolve this? Thanks Simon
Zoho CRM integration with Contactus.com
Having a difficult time making Contactus.com put leads in my CRM Leads. They say they support Zoho at http://www.contactus.com/3rd-party-software-integrations/ but I have not had success yet.
Additional Users, separate billing
Hi All, We want some of our channel partners to access our CRM but we would prefer if they pay for their users themselves (we are not in the business of selling CRM's). My question: Is it possible for someone to open a (paid) account and then "link" that account to our profile / CRM / database. So I want them to access records assigned to them, but I do not want to create the additional user under our account - the billing should be separate.
Mapping Accounts on Google Maps
Hello, Is there a way to map accounts within Zoho? I have exported to Google maps, but not ideal. Thanks, Keith
Web Form integration
Hi I've set up a Web Form in ZOHO's Webforms. But when I cut and paste the code onto my website, it shows up fine when my site www.newzealandemigration.co.uk is published, I can fill it out but I then cant seem to find it anywhere in my Zoho account. Any ideas? Is there a time delay? Thanks Rich.
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