Domain Mapping not Working using cloudflare
Hello, I have a problem with domain mapping using Cloudflare. I have set the records correctly from Cloudflare and I have an error message that says "Make sure you've mapped the CNAME entry and linked it to desk.cs.zohohost.com on your domain hosting
Bulk transfer not showing
Hello, I could not see the bulk transfer to a department to our account. Can you please help me with this? https://prnt.sc/ciyhIV5PsxkD Thank You
Help Center APP
Hi team! I was wondering if it is avalaiable a phone app for our end users in order to create their tickets???? Thanks!
Slack integration commands fail with error "operation_timeout"
I've tried a number of commands (/pendingtickets, /overdue, /zohodeskstats) via slack and they all fail with "operation_timeout". Is this feature temporarily down? Depreciated? Not set up correctly in my case?
Ticket closed - Lock ticket status update
Hi Zoho Desk Team, Is there a way to lock the ticket status field when ticket is closed? Thank you.
Hide other departments when submitting a new ticket via customer portal
Greetings, I hope find all doing well and safe! I have 5 departments. The customer user (end-user) that belongs to department 1 can't see others department, the end user that belongs to department 2 can't see other departments an so on. I have made all
For changing font
Hello, This is regarding for implement of font.
Change the behavior of the accordion in the Help Center
Hi Zoho Community, in the Help Center there is on the right side a accordion tree. Is it possible to change the behavior of the accordion like there is all expanded or I can select which I want to collapse? Thanks in advance. BR
Search tickets by thread conversation content in Zoho Desk
Hey there, I just tried to search a ticket and was not able to find the ticket by a text snipped from the email conversation in the ticket. Advanced search also has no option to search in email bodies or conversations. Is this really not possible? Thanks!
Recovering a disabled layout
I accidentally disabled a custom layout. I tried to recreate the layout but get the error message that one with that name already exists. How do I recover the original layout.
Is there a way to automatically create support tickets on a recurring basis?
I have a list of tasks I'd like to make sure my team gets done on a daily basis and get credit for the work. I'd like to automatically create a ticket every day (per task) but can't seem to figure a way to do this. Any advice is appreciated.
Counts not show in All Views but present in Starred Views
Hi ZohoDesk, It would be great if the counts shown in Starred Views showed in All Views please? Regards Rich
Hide ticket status after event
Hi, we have created the status "Waiting for customer registration", that sets the ticket on hold. If the registration process is completed the ticket switches to "Open - under analysis". The problem know is, that it can happen, that the customer himself
Self-Service form channel to Web
Hi, When our customers fill in the self-service form in Desk portal, all new tickets are registered on "Web" in the "Channel" field. Customers cannot change the "Channel" field. We've created the value "Self-Service Portal" in the "Channel" field a long
Saving Attachments
When someone sends an attachment though Zoho Desk - is it possible to have the document saved. I'd like to create a database of all attachments sent though Zoho Desk.
Importing Help Center - from export Help Center
Hi guys, I'm trying to import a copy (which I exported out of DESK) of our help center into a new Zoho Desk environment. Though, when starting the import, only 5 fields are able to be mapped. What I don't understand is, I just exported the Help Center
Manage tags from within a ticket in the latest version of the Desk iOS mobile app.
Hello All, In the latest version of the Desk iOS mobile app (v2.6.9), you can now add a new tag or select existing tags or remove them from within a ticket in the mobile app. Please check the screenshot below for your reference: Please update the app
Send Notify on new Ticket to a Team based on customers email address AND only on these addresses
Hi ZohoDesk, I would like to have Team A receive a Notification on every ticket created. I would like Team B to receive a Notification email only if the incoming ticket contains elements of a certain group of customer's email addresses only. They should
Important - Security information for Zoho Desk ASAP (Android)
Hello ASAP developer, Recently, we were made aware of a dependency confusion vulnerability when JitPack is used to resolve application dependencies. The applicability of the security risk depends on your application build configuration: 1. You include
How do you handle initial setup
Can anyone give me advice on how they setup their accounts if they use Google for their emails? We use some google group emails currently Parts@ Install@ Service@ Support@ Currently they go to multiple people and we reply all to ensure we don't duplicate
Error in creating the ticket.
import requests import json auth_token = "#####" org_id = "####" OAuth="Desk.tickets.CREATE" ticket_data = { "subject": "Testing", "contactId": "2575624000007985016", "departmentId": "741236985" } headers = { "Authorization": auth_token,
Unable to Add Light Agent to Team?
Hi ZohoDesk, I have been asked to add a Light Agent to some rules I have configured. These rules use Teams as the notification target. When I go to add the Light Agent to the list of people in that Team they don't appear in the list? It looks like I
Deluge Tasks and Ticket Tags
Can Deluge be used to add Tags? I'd like to take the process outlined here and tag tickets automatically: https://help.zoho.com/portal/en/community/topic/automation-11-auto-update-custom-fields-with-values-from-emails
Can I use a parameter to specify the Agent in views and beyond?
Hi ZohoDesk, In views, and potentially throughout other rules and workflows can I specify a parameter to specify the Agent like this example? many thanks Rich
Redirect Button URL
I would like to modify the url that some of our buttons are pointing to. I would like to change the url of the add a ticket button in 'the My area' section from : https://community.mycompnayname.com/portal/en/newticket to https://community.mycompanyname.com/portal/en/newticket?departmentId=464124000000006907
Zoho Support integration in Calendar
Hello, Have you planned to integrate Support in Calendar ? Or maybe is it already possible (but i didn't find how to do it). What i would do is to have my tasks from Support to be integrated in my calendar. It would be really helpful to have all my tasks and actions from the different modules integrated in the calendar. Thanks Xavier Liégeois
Zoho Desk Virtual Meetup: US Atlantic, July 13 - 22, 2021
In continuation with our efforts to learn through the Zoho User Groups (ZUG), we're hosting a series of virtual meetup for our customers in United States starting with US Atlantic user groups from July 13 to July 22, 2021. The dates for other regions
Snippets in Zoho Desk Missing All Custom Fields on Tickets!
When you create a new snippet in Zoho Desk, you can select "Place holder" which opens up a menu where you can select placeholder from the ticket. However, this functionality is not usable for our organization because Zoho Desk restricts us to use a few
Use Deluge to assign a task by id in Desk, using create or update
Has anyone successfully used Deluge to assign a task by user id in Desk, using create or update? Looking at this, https://www.zoho.com/deluge/help/desk/create-record.html, it seems like I --might-- be able to map assigneeId. But, I get this error: {"errorCode":"UNPROCESSABLE_ENTITY","message":"An
Continuation of email thread in Zoho Desk on replying from Outlook
An email which has come onto Outlook when forwarded or replied from Outlook, should also reflect in same email thread in Zoho Desk. how can we make this possible?
How to Improve the Customer Service with Zoho
Regardless of the size and scale of a business, there is always a requirement to reach out to the customers for standing out and gaining better reliability. One of the most organic ways of doing the same is either by email or phone. However, it is important
Is it possible create template email (for macro) that includes attach file?
I need to make a macro that send email to customer with custom fields and attachment file. In the bookmarks template email i can see custom field name but i don't see attachment file. Is it possible to do it? Thank's
Feeds & Notifications
When we built out Zoho Desk, we built everything out underneath one department for ease of setup and operation. Inside of this department, we have teams setup which we use to sort tickets, assign in workflows, etc. When we first went live with Zoho Desk,
Unable to create new Multi-Branded Help Center
When attempting to create a new Help Center in a Multi-Branded configuration, I am given the error: "Uh-oh, you can't create help center for departments having more than one root category" (Shown below) However, the associated department does not have
Auto Delete Desk Tickets
We have a lot of CC confirmation emails that end up in as tickets in our system. Is there a way to automatically delete these tickets as they enter? Maybe a deluge function? I don't want to just close them, that will mess up our reporting. What's the best way to handle this problem?
Announcing the addition of Mobile SDKs for Guided Conversations (GC)
Following the addition of 'Cards' for Guided Conversations in Zoho Desk, we have now introduced easily configurable mobile SDKs to our self-service platform. Using this readily available SDK, you can integrate GC into your mobile application used by your
Zoho Desk now integrates with Zoho Books/Zoho Invoice
In customer service, the more you know about the customer, the better you're able to serve them. We at Zoho Desk are constantly increasing the amount of context your agents can get. The latest in this is having access to billing- and payments-related information. We see this helping in two big ways: Your team will benefit from knowing what a customer has purchased previously from your company. Couple this with information from Zoho CRM, and you have the entire customer life cycle to inform your conversations.
Zoho Desk > Account creation
Hey there, we've been experiencing some random problems when our clients want to create an account on desk. When we accept a user, they receive a link to set up their password but often times, they are blocked either with "enable cookies" (already enabled)
No redirect for old domain URL to new URL after switching portal name
Good Morning, We have two issues regarding the required portal name update and character limit. 1. In the following article it states that "Also, when anyone types in or clicks on links in the old URL, they'll be automatically redirected to the corresponding
Draft mode appear like a real answer in community
Hello ! This is no big deal but can lead to some questions so I'll ask. I think I have a small bug in the community when someone ask a question, the agent reply but is unsure about the answer and then leave the answer in draft mode until he validate the
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