Plug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through
Plug Sample #1 : Fetch ticket status from Zoho Desk on Codeless bot builder!
Hi everyone, Good to see you. Are you using the Codeless bot platform for building your bot? Did you know that plugs are exclusively made for performing customized actions on Codeless bot? Here is a simple plug for fetching the status of the ticket from
Zobot queue time or customer wait time
is there are zobot card that can be used to say if we are forwarding the chat to a customer, then the customer will see their wait list number or queue number before an operator can accept the chat?
Unable to Change Sales IQ Auto Response in FB Messenger
Hi all, I admit to being a bit overwhelmed with all of the overlapping functionality of Zoho One, specifically where to change settings. I am assuming that Facebook Messenger auto responses are handled through SalesIQ. My problem is that somewhere, somehow,
Customize your SalesIQ live chat with Custom CSS and blend it with your website design
Hi everyone. Hope you all are having a great day! SalesIQ offers various inbuilt customization choices for your chat widget and window like changes in colour, theme, font etc. Although these choices are many, sometimes they may not match with the design
Detecting department availability from JavaScript
Hi, We are using a custom button to invoke chat. I have a need to set current department and detect department availability from Javascript - when a customer signs into a portal, their local support department will be assigned to them, and the color and
Export history visitors above 1000
Hello How can I get visitors history above 1000 that delivers Excel file ? through an API Thanks, nono
OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.
How to Create a Widget in SalesIQ with a Button to Open a New Quote Page in Zoho CRM?
Hello everyone, I’m trying to create a widget in Zoho SalesIQ that includes a button. When clicked, this button should open the "Create New Quote" page in Zoho CRM. Here’s the link to the page I want to open: New Quote Page I've tried some Deluge scripts,
How do I add SalesIQ livechat to my WHMCS (php) panel and also my JavaScript site?
Hello I require assistance in adding SalesIQ livechat to my WHMCS panel (php) and also to my JavaScript website. Thanks!
💡Important Update: IM Channels' Active Chat Time Extended to 24 Hours!
Hi Everyone! We are happy to announce an update to Instant Messaging Channels (Facebook, Instagram, WhatsApp, Telegram, LINE, and WeChat) that gives you more control over your active chat timing. Now, you can manage your chat idle time separately for
Problems connecting SalesIQ with Wordpress
I followed all steps to install SalesIQ in Wordpress. When saving the url provided by Zoho SalesIQ in the Wordpress plugin, I encountered a 403 Forbidden error. Forbidden You don't have permission to access this resource. I have tried with several browsers
Sales IQ plugin in Wordpress
<What I want to do> I want to embed Zoho Sales IQ into a WordPress website to get information about visitors. <What I did> ・Installed the Zoho Sales IQ Installed the plugin, pasted the Sales IQ code and saved it. -> The code is not reflected. ・Paste the
Zobot and Live Chat
Does the Zobot and Live Chat functionality work together? Can you a new Zobot and current Live Chat both up and running at the same time or can you only have one running at any given time? We want to implement a Zobot but still want the Live Chat working
Reduce size of chat widget on mobile devices?
We want to trigger an auto-message when the user is on our pricing page for more than 10 seconds. This works absolutely fine on desktop devices, but is very irritating on mobile devices, because the chat window is too huge. If the user is reading something
When does SalesIQ add leads to CRM?
We're using SalesIQ, CRM and Marketing Hub. When someone completes a newsletter form, it's added to CRM by SalesIQ, before the Marketing Hub process gets chance to run. How can I control exactly when SalesIQ creates leads? Thanks
[Zobot BootCamp - India] Hands-on chatbot training with expert guidance in your city!
We are excited to announce our upcoming Zobot BootCamps in your city, designed to help you build powerful chatbots for your business. This workshop is a unique opportunity to learn and build chatbots from scratch alongside experts using the Zobot platform,
Hide message in app
Is there any way to hide this message? "We're offline Leave us a message" This is message is visible in pop-up
Sending WhatsApp Template Messages Outside 24-Hour Window in Zoho SalesIQ
Dear Zoho SalesIQ Team, I'm writing to request a new feature for Zoho SalesIQ: the ability to send approved WhatsApp template messages to customers outside of the current 24-hour window. Understanding the 24-Hour Window: Currently, Zoho SalesIQ allows
Replying to a missed chat in Salesiq
If we miss a chat, can we set up an auto reply after a certain time period asking the user to leave their phone number or email so we can reply? Or Is there any way of re-opening the chat on our part?
Como configurar um plug-in no Zoho SalesIQ para transferir automaticamente um chat ao detectar uma mensagem específica?
Estou tentando criar um plug-in no Zoho SalesIQ que transfira automaticamente um chat para um departamento específico ao detectar uma mensagem com o texto "Um vendedor da Macal Madeiras entrará em contato". Configurei um parâmetro de entrada chatid, mas
How to configure a Zoho SalesIQ plug-in to automatically transfer a chat when a specific message is detected?
I'm trying to create a plug-in in Zoho SalesIQ that automatically transfers a chat to a specific department when it detects a message with the text "A Macal Madeiras salesperson will contact you." I've set up an input parameter chatid, but I keep getting
Can Answer Bot read private articles if I have ChatGPT activated?
I've uploaded an article that is basically a data dump of our website. I want Answer Bot to be able to look through that article and find answers via OpenAI. I've connected with OpenAI API and all seems well, however it doesn't seem to find anything.
How to create Business initiate chat in Whatsapp SalesIQ
Hi, is it possible for us to create a business initiate message to our customer via Whatsapp SalesIQ? We need this feature to create Whatsapp Campaign for our customers. Thank you
Quick way to add a field in Chat Window
I want to add Company Field in chat window to lessen the irrelevant users in sending chat and set them in mind that we are dealing with companies. I request that it will be as easy as possible like just ticking it then typing the label then connecting
Reopen and Continue WhatsApp Chats within 24-Hour Window
Dear Zoho SalesIQ Team, I'm writing to request a new feature that would enhance WhatsApp communication management within the 24-hour window: the ability to reopen and continue conversations with customers after a chat has been closed from our end. Current
The app crashes when i start sending message to zoho.
the error comes from salesIq_mobilisten_sdk E E/AndroidRuntime( 7322): java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String com.zoho.livechat.android.models.SalesIQChat.getVisitid()' on a null object reference E/AndroidRuntime(
Zobot - schedule a meeting in Google Calendar
Hi, I'm trying to configure zobot to setup a meeting feature for salesIQ. So far, I manage to setup the flow and now wanted to build a plug with script to collect Name, email ID, phone no., and date and time for scheduling an event in Google Calendar.
When does Whatsapp template will be enable?
It's very needed to be able to re open conversations after 24 hrs using whatsapp templates. Do you have a date to launch this feature?
How to disable free text input for Zoho SalesIQ Codeless Chatbot.
Hello! We have integrated the Zoho SalesIQ chat widget on our website (https://www.mcneiladvantage.com/) and are currently using the Codeless Zobot bot to communicate with our clients. When configuring our chatbot, we utilized the button feature to allow
Reporting Abuse on Zoho
I've received a potentially unsolicited email but replied as there was some genuine information in the email but only really replied with a follow up questions regarding the nature of the email. I've since received another email about filing in forms
zobot bot not showing on facebook messenger
Hi i have linked facebook with my salesiq the bot not taken appeared on messenger
SalesIQ Not Tracking Any Visitors
Hello all, We have SalesIQ the tracking code for the brand is added to the website via Google Tag Manager SalesIQ is showing "green" for the code, meaning it should be ok The "Track Visitors" button is on And yet there is absolutely no visitors tracked
Plug Sample #5 - Read and write values/data in a Google sheet with Zobot
We all know google sheets are one of the widely used spreadsheet software. It helps us to make data-driven decisions. When connecting the Zobot with sheets, the bot can display values/data from a spreadsheet, like the available stock details (Item price,
Connect your instant chat messengers and assist users from SalesIQ
Instant messaging platforms are one of the best and simple ways to connect and engage with your leads and customers in modern times. Businesses are investing heavily in growing their brand's image in social media. Due to this extended reach, lots of new
How to pass visitor specific details and access them inside plugs while creating Bot using Bot builder?
Hi, We are trying to build a bot using Codeless Bot builder and pass visitor specific information to the bot using `visitor.info({...})` from the page where this code is initialised. however these values are not accessible when we try to access them inside
Automated Comment Responses in Zoho SalesIQ Facebook Integration
Dear Zoho SalesIQ Support Team, I'm writing to propose a new feature for the Zoho SalesIQ: Automated Comment Responses in Zoho SalesIQ Facebook Integration Building on the success of Zobot for IM Channels, we propose the implementation of automated comment
Get SalesIQ visitor details
I can explicitly set email address (and other visitor details such as name etc.) in SalesIQ JavaScript SDK: window.$zoho.salesiq.visitor.email(); Is there a way to get such fields as well? I am after writing a simple logic, "if email is undefined, do
How to add a custom visitor variable?
We are trying to deploy salesiq codeless bot builder on our web app. Users will have to login to access the chatbot. When the access the chatbot, since we have already authenticated the user, we want to pass some information like authToken, customerId,
ChatGPT action card VERSUS new ChatGTP plug integration
After some tests, my understanding is that (please correct me if I'm wrong): ChatGTP Action Card: Will be able to natively find your resources from SalesIQ's Articles, FAQ, and Zoho Desk. Will use GPT-4 (4o?) only to summarize the answers it can find
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