Facebook Photo Thumbnails Gone
Photo thumbnails suddenly stopped appearing on our Facebook posts as of yesterday. Any idea why? Usually these are pulled automatically from the content we're pointing to.
Team Discussion!
Hi! If i want do discuss anything in Zoho Social with my team and i put it in the field for that - my team partner sees it but i do not. If he answers he sees all the discussion but at my place i do not get an answer and no notification. Please find attached the same site at my place, and at my team member place. best regards, Gerald
Can't post on Zoho Social
We are trying to post on Zoho social. We type a post, add a photo and click the tick then "Publish Now". It says "Oh, that one didn't go at the top". Its does this for all posts. What reason is this? Our account is Carriann's Nails
How to connect a Google+ brand page ?
Hello I can't connect my Googl+ brand page https://plus.google.com/u/0/114800603113196688972 because it's not managed in my Google my Business account. Though I can connect all Google+ pages related to a location I have in my GMB. It's a new type of Google+ brand page : https://plus.google.com/brand Thanks for your help Regards
Add Multiple Facebook pages at once
Hi ! I need to add multiple brands at one go. Currently I have to do it one by one.. Please let me know how can I fasten up the process
My posts are not posting on Instagram.
I have linked with my Instagram account and also installed the Zoho Social app on my phone but the posts do not reflect on Insta. Please advice.
Social Media Marketing for small business that sells business phone systems in certain geographically locations
Social Media Marketing for small business that sells business phone systems in certain geographically locations I am considering doing Social Media Marketing. Before making this decision. I am trying to find out if this would be an effective way to market our services. For example we install new business telephone systems in San Francisco, CA. How do I find out if using social media to talk about our services and find others looking for these types of services? What tool would I use for this and
Can't sign in iOS
I can't sign in anymore in the app Zoho Social with my iPhone. When I press the button 'Sign in', nothing happens. If have iOS 10.3.3. I reinstalled the app, but that doesn't help.
How to find what really matters on Twitter, and other important stuff
Hey, everyone! It's just another day at Zoho Social, except we're bringing out some nifty little features to make things a little bit easier for you. We constantly try to improve our product in order to give you the best experience, and that includes regularly updating our current features to help you get the most out of our product. On that note, allow me to introduce the advanced keyword search in the monitor tab for twitter. There are some pretty cool things that you can do with this, and I'm
Problem with google plus notify
Hi to everyone, I have a problem with notifications system. I keep receiving same notifications from google plus even though I've checked them. (I deleted them directly from google plus dashboard) I enclosed an image that explain better the situation. How can I fix the problem? Best regards
change linkedin page
Zoho automatically connected to my company linkedin profile and I would prefer to use my personal linkedin profile page for zoho. How do I change it? Every time I disconnect the linkedin page and try to reconnect, it automatically goes to my company linkedin page and doesn’t allow me to change/edit it.
Free Webinar - Social Media Marketing with Zoho Social
Hello, everyone! I have good news for you. *drum roll* Our first webinar on Zoho Social is happening next week. During the webinar, we'll talk about how you can get the most out of your social media marketing efforts with Zoho Social. The webinar will help you: 1. Understand your audience better and engage with them 2. Save time with automated social media publishing 3. Get your questions answered Sound interesting? Please go ahead and reserve your seat today. (We have limited slots!)
Change brand name
Looking for but fail to find a way to change the brand name in SOCIAL. Zoho 'guessed' but it's not what we want. AND we want to add other brands as well, assigning them appropriate names. Can't find where this is done.... Thanks, Ed
Instagram posting
When trying to create a new post and clicking on the instagram icon it keeps showing me the instructions of how to use instragram with zoho social but I have already uploaded many posts via this, i do not need the instructions but every time i click on the icon i am shown them and therefore cannot create a post for it. How do I stop seeing the instragram instructions??
Zoho Social Messages and Monitor error
I have 2 problems on Zoho Social 1. On Messages tab, I can only visualize messages from 7 days ago, no more. 2. On Monitor tap, does not visualize all the post visitor, on this month only shows 1 post only, no post from June and thats not really what is happening on my facebook page. Regards, JC
Portal Admin User Change and Merger
Hi, We are having issues with our social media posting and sharing information across roles. farmhousestudiomke@gmail.com is supposed to be the portal admin for zoho social. However, melissakonkolowski@gmail.com became the portal owner after farmhousestudiomke send an invite to join as an user. Now, farmhousestudiomke account is unable to see the posts that melissakonkolowski is making on the our social media. Can we make farmhousestudiomke@gmail the portal admin and melissakonkolowski@gmail.com
Collaborate Tab Not Working
Hello, I noticed when I try to post something using the collaborate tab in zoho social nothing happens, I would like to store notes and ideas here.
Zoho Social error message: exceeded number of mobile app sessions
Hi Team I am trying to log into social but I get this error "exceeded number of mobile app sessions zoho" I go to the page suggested and try to delete sessions but it doesn't help. Could you provide more clear instructions please? Thanks Chris
Facebook & Instagram not publishing the post
Facebook & Instagram not publishing the post . What can be the issue?
Repeating and already published post
Hi there I want to find out if there's any way to repeat a post that's already been published. I know you can do this when composing and scheduling a post, but I came across strange bug today, where I was trying to schedule multiple posts to go out this afternoon (at 4PM), but the moment I scheduled these to repeat on Wednesday for the next two weeks, it kept on changing the first publish date to this Wednesday. The only way I could get around this was to untick the 'repeat post' check box - at which
Custom Audience when creating Posts
We used to have that icon where you can choose specific audiences only (ex. Specfic country only) when creating New Posts. How do we get it back? thanks,
Leads from Face book ads
Hello, I have been sent here from Zoho Camaigns. Hope I am not asked to go to CRM team from here. If we want to track an facebook campaign, can it be done thru Zoho? For clarity, we are an B2C company and we only have leads and clients. we use the potential/deal as client module. We have 4 Face Book ads, which we run on an total monthly budget of $ 3000. We want to track the monthly results and ROI of that campaign. How we do it right now is as follows (1)One of the ads is attached. (2) The leads
[New features]: View threaded conversations of your tweets and receive real-time post updates of your columns under the Monitor tab.
Hey, everyone. Yup, it's me again. Which means I come bearing good news, of course. New features are always exciting to talk about. Because it gives us a reason to get closer to our users and tell them the various ways they can use it to scale their marketing efforts. Your business deserves the best, which is why we aim to provide you with an experience that is nothing short of brilliant. On that note, say hello to our latest additions in the Monitor tab: Now you see me—in real-time. As long as
Collaborate/Discuss a Facebook message - doesn't link back to the message
I've clicked 'Discuss' on a Facebook message, which takes me to the 'Collaborate' page, but there's nothing on the Collaborate discussion to refer back to the message itself - just a link to the Facebook user's profile. Shouldn't their message - or a link back to it - be included when discussing via Collaborate?
how to add album
How to add album in Zoho Social?
Notifications from social networks
Hi I'm hoping to receive an email when I get a mention for my brand from any social media network, could anyone advise how I can do this? My email is linked on the Notifications page but I don't receive any email alerts.
No pages found?
Just joined Zoho and I'm having difficulties. I've added LinkedIn and Google+ but it says they have no pages? Tried disconnecting and relinking but the problem persists. Thanks for your reply.
Picture doesn't appear in Scheduled Posts
Hello. When I write a publication, I see the image of the link, however, when I program it, the image no longer appears. When the publication is published, the image does not appear any more. What do i have to do? Thank you.
Publish full-size images on Linkedin via Zoho Social
Hey, everyone. How's your experience using Zoho Social going so far? Are you making the best use of the publishing feature? We sure hope so, because there's good news for you all. You can now upload and publish full-size images on Linkedin via Zoho Social. Earlier, because of Linkedin's API restrictions on publishing images, you could only publish pictures as thumbnails for your LinkedIn posts. You don't have to worry about that anymore. Your followers can now view the pictures you publish,
Where can I see the queue for posts I have scheduled to post in the future?
Once I have created a post that I want to repeat weekly, I would like to do the following, but I can't find it: - See the posts that are scheduled - Be able to edit those posts I can't find any of the posts that I have scheduled for the future. Any help with this would be great. Thank you! Jess
Preemptive text for Twitter usernames
When writing a new post in Zoho Social for Twitter, some user names come up automatically (which is very handy) and some others do not not. I cannot work out why some do and some don't. What do I need to know to activate pre-emptive text for user names, so a list comes up when I start typing names?
Anatomy of the Community
Hello guys, The Community consists of categories, forums, and posts. Let us look into each of these in detail: Category: A Category is a collection of forums or otherwise called a top level forum that is displayed in your self-service portal. By default, a category is created for each of your departments in Zoho Desk. So, when you signup for Zoho Desk, a category in the name of your portal will be created. You can directly manage your online community through this category. Forum: A Forum is a message
Upload image
Can i upload a image on zoho social messages?
Zoho Social Wont Finish Loading
The Zoho Social page wont finish loading, I keep seeing the spinning bars which mean it hasnt finish loading.
Zoho doesn't let me upload photos on Linkedin posts
I need help with this! I want to schedule multiple posts on my Zoho plus account on Linkedin and it says that you cannot upload photos on linkedin. Solve this please
iOS app - Twitter image size restriction
Hello! First time Zoho Social user here. I've used other social manager products before, and I'm stumped. I'm in the Social app for iOS, and I'm uploading an image with text to my connected FB page, Twitter, and Instagam accounts. However, when I tap "post now", I receive the below message. >> Oops! The image-size for Twitter shouldn't be more than 3 MB How would I reduce the image size in the app? I tapped and swiped around, but found no basic resizing functionality. I understand this is a social
Zoho stopped posting to Instagram?
My Instagram plug-in is not working. All of a sudden, with the last 4-5 posts, I am not getting the alerts that my Instagram post is ready to upload. I have followed all of the step meticulously and in my scheduled posts, see that it is going to post to Instagram but it never happens. Anyone have any insights?
Umm... there seems to be a problem
Hi! I am having the same problem that a previous poster had. When I click on my home or posts dashboard I get an error message at the top of the screen "Umm... there seems to be a problem" There is no more information, or way to click on the error. I have tried to log out and log back in, but still I get the error. The error is browser-independent, and happens on both Chrome and Safari. Should I use another solution? Thanks!
Google plus Error on posting
received error in posting to 3 platforms; Linked in Facebook Google Plus Linked In & Facebook went straight away but received message the google plus didn't work but to try again in 5 minutes. Anyone get this before?
Facebook - liking and event
hi we're running an event and have people that have expresed interest in the event. We can contact them trough facebook messenger - but not through zoho social. We can only engage with people who message us and not like an event. Is there a way around this?
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