Can't find add role button, is iet st because I have the free subscription

Can't find add role button, is iet st because I have the free subscription

Trying to add my accountant in Zoho Books if I press the add accountant button, I get stuck as it says no such role exists, and won't let me continue, I can't find the add roles button, so I am stuck. Is it because I have the free subscription? Also can't see any option for cloning roles, that it says exsists on the help menu
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