Caso de Éxito: Namencis Education crece un 117% con Zoho One

"Hemos estado creciendo en torno a un 117% al año, que es una barbaridad. Tuvimos una rentabilidad del 33%, que antes no teníamos ni por asomo. Escalamos en tres años lo que no habíamos escalado en los anteriores siete."
Borja Domínguez, CTO de Namencis Education

Namencis Education es una empresa del sector educativo que, tras años gestionando su operativa con Excel y herramientas complejas, necesitaba una forma más eficiente de escalar su negocio.

El reto

La compañía gestionaba sus procesos mediante Excel y otras herramientas complejas, lo que hacía que la operativa fuera lenta, tediosa y difícil de escalar.

La solución

La implantación comenzó con Zoho CRM y evolucionó hasta convertirse en un ecosistema completo de aplicaciones de Zoho One, que hoy constituye el núcleo de la operativa de la empresa.

A día de hoy tenemos un ecosistema totalmente montado en Zoho y se ha convertido en el corazón de todos nuestros servicios.
Borja Domínguez, CTO en Namencis Education

Integración entre aplicaciones y sistemas

Zoho actúa como plataforma central sobre la que Namencis ha conectado el resto de sus herramientas, incluyendo su plataforma de learning y desarrollos propios.

Lo que hemos ido haciendo es que esas herramientas que rodean Zoho puedan comunicarse con él y así ofrecer un servicio de muchísima calidad y con una operativa muchísimo más sencilla.
Borja Domínguez

La flexibilidad de Zoho les ha permitido crear un ecosistema integrado en el que todas las aplicaciones se comunican entre sí, simplificando la operativa diaria.

Automatización de procesos

Gracias a Zoho, la gestión del equipo comercial y de asesores académicos se ha automatizado completamente, permitiendo coordinar mejor las interacciones con los clientes y eliminar tareas manuales.

Hemos conseguido que todo esté automatizado, que nuestros asesores académicos sepan cuándo tienen que llamar, qué tienen que decir y a quién.
Borja Domínguez

Flexibilidad y personalización

Uno de los aspectos más valorados por Namencis ha sido la capacidad de adaptar Zoho a sus necesidades e integrarlo con herramientas propias.

Tener una herramienta que te permite ir modificándola a tu gusto y personalizarla ha hecho que la integración sea sencilla.   Borja Domínguez

El resultado

La transformación tecnológica ha permitido a Namencis Education escalar su negocio y mejorar significativamente su rentabilidad.

• 117% de crecimiento anual durante los últimos tres años.
• 33% de rentabilidad, frente a una rentabilidad prácticamente inexistente anteriormente.
• Escalar en tres años lo que no habían conseguido en los siete años anteriores.
• Automatización de procesos y mejora de la coordinación entre equipos.
• Expansión a un mercado más amplio y aumento del interés de inversores.

Explora aquí el caso de éxito completo para descubrir cómo la compañía conectó sus procesos, automatizó su operativa y convirtió la tecnología en el motor de su crecimiento y cómo tú puedes hacer lo mismo.

Beatriz Moya | Zoho España

Zoho Software Trading SL

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