Hi everyone,

We want to bring to your attention a serious issue we’ve experienced with the Zoho support Help Portal.

For more than a week, tickets submitted directly via the Help Portal were not being handled at all.

At the same time no alert was posted on Zoho Status, No notice appeared in the Help Portal itself and 

No email notification was sent to users who opened tickets.

This means that if you raised a ticket through the portal, there’s a strong chance it was never processed, and you may still be waiting without knowing there’s a problem.

At this point, it is also unclear if those ticket eventually be created and treated.

Zoho support has acknowledged that developers are working on the issue, but we have not received a clear answer, timeline, or confirmation about already-submitted tickets.

Recommendation:

If you have opened tickets via the Help Portal recently and haven’t received a response, you may want to re-submit them by email or follow up directly with support to ensure they are not lost.

We hope Zoho will clarify this soon, but in the meantime, we wanted to make sure other users are aware and can double-check their open requests.

Regards,

Ram